Customer Service Coordinator

Placements24; Midrand; Hybrid; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Growth opportunities

Supportive virtual team

Job summary

Placements24 is seeking a detail-oriented Customer Service Coordinator for a fully remote role in South Africa. You will coordinate service activities, manage communications across channels, and drive improvements to deliver a superior customer experience from anywhere.

The ideal candidate will be highly organized, possess excellent communication skills, and have a strong problem-solving aptitude. Prior remote work and familiarity with e-commerce will be advantageous.

Qualifications

• Experience in customer service, coordination, or administrative role.
• Excellent organizational and time management skills.
• Strong written and verbal communication.
• Proficiency with CRM software and customer service tools.
• Ability to multitask and prioritize tasks.
• Remote work experience and self-motivation.
• Familiarity with e-commerce operations is a plus.
• Reliable internet and home office setup.

Responsibilities

• Coordinate customer service activities, ensuring timely and accurate responses to inquiries.
• Manage customer communication channels, including email, phone, and social media.
• Resolve customer complaints and issues efficiently, escalating when necessary.
• Maintain customer records and update databases with relevant information.
• Assist in developing and implementing customer service policies and procedures.
• Track customer service metrics and report on KPIs.
• Collaborate with other departments to ensure a seamless customer experience.
• Provide support and training to new customer service team members.
• Identify opportunities for process improvements in customer service operations.

Skills

Strong communication

Organized

Problem solving

CRM software

Multitasking

Remote work

Customer-centric

Tools

CRM software

Job description

About the Role

Our client, a dynamic e-commerce platform, is looking for a detail-oriented Customer Service Coordinator to join their team. This role offers a fully remote work arrangement, allowing you to contribute to our client's success from anywhere. You will be responsible for coordinating customer service operations, ensuring that inquiries are handled efficiently and effectively, and maintaining high levels of customer satisfaction. The ideal candidate is highly organized, possesses excellent communication skills, and has a strong aptitude for problem-solving. You will play a crucial role in managing customer communications, resolving issues, and contributing to process improvements within the customer service department. This is a fantastic opportunity for someone passionate about customer experience to work in a flexible, remote environment, supporting clients who interact with the Midrand, Gauteng, ZA region. We value proactive individuals who are eager to learn and contribute to a positive team dynamic. This role is essential in ensuring a smooth and positive experience for every customer interacting with our client's services.

Key Responsibilities

• Coordinate customer service activities, ensuring timely and accurate responses to inquiries.
• Manage customer communication channels, including email, phone, and social media.
• Resolve customer complaints and issues efficiently, escalating when necessary.
• Maintain customer records and update databases with relevant information.
• Assist in developing and implementing customer service policies and procedures.
• Track customer service metrics and report on key performance indicators (KPIs).
• Collaborate with other departments to ensure a seamless customer experience.
• Provide support and training to new customer service team members.
• Identify opportunities for process improvements in customer service operations.

Requirements

• Previous experience in customer service, coordination, or an administrative role.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Proficiency in using CRM software and customer service tools.
• Ability to multitask and prioritize tasks effectively.
• A customer-centric approach with a focus on problem-solving.
• Experience working remotely and managing tasks independently.
• Familiarity with e-commerce operations is a plus.
• Must have a reliable internet connection and a suitable home office environment.

Benefits

• Annual contract compensation of ZAR .
• Fully remote position offering significant flexibility.
• Opportunity to work with a growing e-commerce company.
• Gain experience in coordinating customer service operations.
• Supportive virtual team environment.
• Flexible working hours.