Remote Customer Resolution Expert

Placements24; Polokwane; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Remote work flexibility

Company laptop

Retirement plan

Team events

Performance bonuses

Job summary

Placements24 is seeking a Remote Customer Resolution Specialist to join their fully remote team. The role is based in Polokwane, Limpopo region, ZA, and focuses on handling complex customer issues with empathy and professionalism.

The successful candidate will communicate resolutions clearly through multiple channels, maintain thorough records in the CRM, and collaborate with cross-functional teams to prevent recurrence and improve processes.

Qualifications

• Significant experience in customer service with complaint resolution.
• Excellent verbal and written communication; de-escalation skills.
• Strong analytical and problem-solving abilities; methodical.
• Proficient with CRM/ticketing systems.
• Ability to work independently in a remote setup.
• Reliable home office with high-speed internet.

Responsibilities

• Investigate and resolve escalated customer issues.
• Analyze feedback to identify root causes.
• Develop and implement effective solutions.
• Communicate resolutions via phone, email, chat.
• Collaborate with Product, Sales, Operations.
• Maintain records in the CRM.
• Identify trends and provide process feedback.
• Contribute to knowledge base.
• Follow up with customers to ensure satisfaction.
• Keep product knowledge and policies updated.

Skills

Customer service

Complaint handling

Analytical thinking

Remote work

CRM software

Written communication

De-escalation

Collaboration

Education

High school diploma

Tools

Ticketing system

Job description

Placements24 is seeking a Remote Customer Resolution Specialist to join their fully remote team. The role is based in Polokwane, Limpopo region, ZA, and focuses on handling complex customer issues with empathy and professionalism.

The successful candidate will communicate resolutions clearly through multiple channels, maintain thorough records in the CRM, and collaborate with cross-functional teams to prevent recurrence and improve processes.