Remote Customer Solutions Architect

Placements24; Gauteng; Hybrid; ZAR 180,000 - 320,000; Full time

Job summary

Placements24 is seeking a customer solutions specialist for a fully remote role in South Africa. You will resolve client issues, advise on best practices, and drive customer satisfaction from a home office.

The ideal candidate communicates clearly, analyzes problems effectively, and collaborates with teams to deliver tailored solutions. A strong internet connection and self-motivation are essential for success in this independent, remote position.

Qualifications

• Proven experience in a customer support or similar role.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication.
• CRM and ticketing system proficiency.
• Ability to work independently in a remote setting.
• Reliable internet connection and dedicated workspace.
• High school diploma; a degree/cert is advantageous.
• Experience in customer success and tech support is a plus.

Responsibilities

• Analyze customer inquiries and issues to identify underlying problems and root causes.
• Develop and propose effective solutions tailored to customer needs.
• Guide customers through troubleshooting steps and resolution processes.
• Collaborate with internal teams to advocate for customer needs and implement solutions.
• Maintain detailed records of customer interactions, solutions provided, and feedback.
• Proactively identify potential customer issues and develop preventative measures.
• Educate customers on best practices and product usage.
• Stay updated on product knowledge and service offerings to provide informed solutions.
• Contribute to knowledge base articles and support resources.

Skills

Customer support

Analytical thinking

Communication skills

CRM proficiency

Independent worker

Remote work experience

Education

High school diploma

Degree or cert advantageous

Job description

Placements24 is seeking a customer solutions specialist for a fully remote role in South Africa. You will resolve client issues, advise on best practices, and drive customer satisfaction from a home office.

The ideal candidate communicates clearly, analyzes problems effectively, and collaborates with teams to deliver tailored solutions. A strong internet connection and self-motivation are essential for success in this independent, remote position.