Remote Customer Solutions Specialist

Placements24; Durban; Hybrid; ZAR 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Remote work flexibility

Medical insurance

Dental insurance

Vision insurance

Professional growth

Online learning resources

Equipment provided

Retirement plan

Inclusive remote team culture

Zusammenfassung

Placements24 in Durban (remote-first) is seeking a skilled Customer Solutions Advisor to join their expanding team. This remote role supports clients via email, chat, and phone from a Durban hub, delivering expert advice and tailored solutions.

The ideal candidate has 4+ years in customer service or technical support, strong problem-solving and communication skills, and experience with CRM tools. You will work independently from a home office while collaborating with cross-functional teams.

Qualifikationen

• Minimum 4 years in customer service or technical support.
• Proven ability to provide remote support and manage customer relationships.
• Strong problem-solving and analytical thinking.
• Excellent written and verbal communication; able to explain technical concepts clearly.
• Proficient with remote tools and CRM software.
• Self-motivated and able to work independently from home.
• A dedicated home office space with reliable high-speed internet.

Aufgaben

• Deliver excellent customer service and technical support remotely.
• Analyze customer needs and provide tailored solutions.
• Guide customers through product features and troubleshooting.
• Maintain accurate customer records in the CRM.
• Collaborate with cross-functional teams to resolve issues.
• Develop and update support docs and knowledge bases.
• Identify trends and provide feedback to management.
• Ensure interactions align with SLAs.
• Seek opportunities to enhance customer experience.

Kenntnisse

Customer service

Remote support

Problem solving

Communication

CRM software

Ausbildung

High school diploma

Associate degree

Bachelor's degree

Tools

Zoom

Slack

CRM software

Jobbeschreibung

Placements24 in Durban (remote-first) is seeking a skilled Customer Solutions Advisor to join their expanding team. This remote role supports clients via email, chat, and phone from a Durban hub, delivering expert advice and tailored solutions.

The ideal candidate has 4+ years in customer service or technical support, strong problem-solving and communication skills, and experience with CRM tools. You will work independently from a home office while collaborating with cross-functional teams.