Remote Customer Experience Specialist

Placements24; Richards Bay; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Remote work flexibility

Supportive team culture

Job summary

Placements24 is seeking a Customer Experience Specialist to join a fully remote team serving customers in the Richards Bay region. The role focuses on enhancing the overall customer journey, acting as a brand ambassador, and gathering feedback to drive satisfaction from a home office.

You will manage inquiries, implement satisfaction strategies, and identify opportunities to improve the experience, all while maintaining strong communication and empathy with customers.

Qualifications

• Demonstrable experience in customer service, customer success, or a related field.
• Exceptional communication and interpersonal skills.
• Proficiency with CRM systems and customer support platforms.
• Ability to thrive in a remote work setting, demonstrating self-discipline and time management.
• A passion for delivering outstanding customer experiences.

Responsibilities

• Manage and respond to customer inquiries across multiple channels, ensuring prompt and accurate assistance.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Proactively identify opportunities to enhance the customer experience.
• Gather and analyze customer feedback to provide insights for service improvement.
• Resolve customer complaints and issues with empathy and efficiency.

Skills

Customer service

Customer success

Communication

CRM systems

Time management

Tools

CRM platforms

Job description

Placements24 is seeking a Customer Experience Specialist to join a fully remote team serving customers in the Richards Bay region. The role focuses on enhancing the overall customer journey, acting as a brand ambassador, and gathering feedback to drive satisfaction from a home office.

You will manage inquiries, implement satisfaction strategies, and identify opportunities to improve the experience, all while maintaining strong communication and empathy with customers.