Fully Remote Customer Experience Specialist

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Bonuses

Remote work

Medical aid

Training resources

Supportive remote team

Job summary

Placements24 in South Africa seeks a Remote Customer Experience Agent to join a fully distributed workforce. You will assist customers via phone, email, and live chat, troubleshoot issues, and foster positive interactions that build loyalty.

This role offers a flexible remote setup with opportunities for bonuses and comprehensive benefits. Documentation of interactions in the CRM system, collaboration with other teams, and a commitment to delivering outstanding service from anywhere in SA are

Qualifications

• Experience in customer service or helpdesk roles.
• Outstanding verbal and written English communication.
• Ability to work independently and manage time remotely.

Responsibilities

• Provide customer support via phone, email, and live chat.
• Resolve questions, concerns, and technical issues with empathy.
• Document interactions and resolutions in the CRM system.
• Coordinate with other departments to resolve complex issues.
• Contribute to improving support processes based on feedback.

Skills

Customer service experience

Excellent English communication

Remote work discipline

Time management

Tools

CRM software

Job description

Placements24 in South Africa seeks a Remote Customer Experience Agent to join a fully distributed workforce. You will assist customers via phone, email, and live chat, troubleshoot issues, and foster positive interactions that build loyalty.

This role offers a flexible remote setup with opportunities for bonuses and comprehensive benefits. Documentation of interactions in the CRM system, collaboration with other teams, and a commitment to delivering outstanding service from anywhere in SA are