Remote Customer Experience Champion

Placements24; Gqeberha; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

Placements24 is seeking a motivated Remote Customer Experience Specialist to join its fully remote team, serving customers nationwide from Port Elizabeth. You will listen to customer needs, provide proactive solutions, and manage inquiries with professionalism.

The role emphasizes autonomous, home-based work and a focus on customer retention and satisfaction metrics. Strong written and verbal English, CRM proficiency, and experience in customer service are required.

Qualifications

• Experience in customer service or customer success.
• Excellent written and verbal English communication.
• Proficiency with CRM software and support tools.

Responsibilities

• Manage customer interactions across digital platforms, ensuring timely and personalized responses.
• Resolve complex issues with autonomy and critical thinking.
• Proactively identify customer needs and provide tailored solutions or recommendations.
• Analyze customer feedback and behavior to identify trends and suggest service improvements.
• Collaborate with cross-functional teams to advocate for the customer and drive positive changes.
• Maintain accurate and comprehensive customer records within the CRM system.

Skills

Customer service

CRM software

English communication

Remote work

Tools

CRM software

Job description

Placements24 is seeking a motivated Remote Customer Experience Specialist to join its fully remote team, serving customers nationwide from Port Elizabeth. You will listen to customer needs, provide proactive solutions, and manage inquiries with professionalism.

The role emphasizes autonomous, home-based work and a focus on customer retention and satisfaction metrics. Strong written and verbal English, CRM proficiency, and experience in customer service are required.