Remote Customer Experience Specialist

Placements24; Kempton Park; Remote; ZAR 330,000 - 450,000; Full time

Benefits offered by this job

Remote work

Health benefits

Annual leave

Home office stipend

Career growth

Job summary

Placements24 is seeking a dedicated Remote Customer Engagement Specialist to join a fully remote team serving customers across South Africa. You will be the primary contact for inquiries, provide technical guidance, onboarding support, and maintain detailed records of all interactions from a home office.

The role emphasizes proactive problem-solving, strong communication, and collaboration with internal teams to improve products and customer satisfaction in a remote-work environment.

Qualifications

• Minimum 3 years in a customer-facing role, preferably remotely.
• Excellent written and verbal communication; ability to explain technical concepts clearly.
• Proficient with remote-work tools and CRM platforms.
• Strong problem-solving and independent work ability.

Responsibilities

• Provide remote customer support via email, live chat, and phone.
• Troubleshoot and resolve product issues.
• Guide customers through onboarding and product features.
• Maintain accurate records of interactions and tickets.
• Collaborate with internal teams on feedback and improvements.
• Identify opportunities to enhance customer experience.
• Contribute to remote support knowledge base.
• Manage expectations and ensure timely resolutions.
• Participate in virtual team meetings and foster a positive remote culture.

Skills

Customer focus

Communication skills

Remote support experience

Tools

Zendesk

Salesforce

Job description

Placements24 is seeking a dedicated Remote Customer Engagement Specialist to join a fully remote team serving customers across South Africa. You will be the primary contact for inquiries, provide technical guidance, onboarding support, and maintain detailed records of all interactions from a home office.

The role emphasizes proactive problem-solving, strong communication, and collaboration with internal teams to improve products and customer satisfaction in a remote-work environment.