Remote Customer Experience Coordinator

Placements24; Welkom; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote work

Professional growth opportunities

Autonomy to work from home

Job summary

Placements24 is seeking a proactive Customer Experience Coordinator to join our growing team in a fully remote role. You will coordinate daily customer service operations, respond to inquiries across multiple platforms, and analyze feedback to drive improvements while maintaining accurate customer records from your home office in South Africa.

The role emphasizes collaboration with other departments, policy development support, and delivering a high-quality, empathetic customer experience that

Qualifications

• Minimum of proven experience in customer service or related role.
• Excellent written and verbal communication abilities.
• Strong organizational and time-management skills.
• Proficient in using customer service software and tools.
• Ability to work independently in a remote setting.
• Home office with reliable internet connection required.
• High school diploma required; degree is a plus.
• Experience with e-commerce platforms is advantageous.
• Demonstrated empathy and professionalism when handling customer issues.
• Based in South Africa.

Responsibilities

• Coordinate daily customer service operations to ensure smooth workflow.
• Monitor and respond to inquiries across email, social media, and chat.
• Analyze customer feedback to identify trends and areas for improvement.
• Assist development and implementation of customer service policies and procedures.
• Troubleshoot and resolve customer issues in a timely manner.
• Collaborate with other departments to ensure a consistent customer experience.
• Maintain customer records and ensure data accuracy.
• Identify opportunities to enhance the customer journey and satisfaction.
• Prepare reports on customer service performance and metrics.
• Stay updated on industry best practices for customer experience management.

Skills

Customer service

Communication

Organization

Time management

Remote work

Attention to detail

Problem solving

Multitasking

Education

High school diploma

Associate's or Bachelor's degree (advantage)

Tools

CRM software

Data entry tools

E-commerce platforms

Job description

Placements24 is seeking a proactive Customer Experience Coordinator to join our growing team in a fully remote role. You will coordinate daily customer service operations, respond to inquiries across multiple platforms, and analyze feedback to drive improvements while maintaining accurate customer records from your home office in South Africa.

The role emphasizes collaboration with other departments, policy development support, and delivering a high-quality, empathetic customer experience that