Remote Customer Experience Coordinator

Placements24; Soweto; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Remote-friendly work setup

Competitive salary

Health & wellness benefits

Paid time off

Training & development resources

Team collaboration & recognition

Job summary

Placements24 is seeking a Remote Customer Service Coordinator to manage customer support operations from a home office. The role emphasizes a remote-first model with occasional local meetings near Soweto, Gauteng, to align with team events.

You will coordinate inquiries across channels, maintain accurate records, and drive improvements in customer service processes while collaborating with internal teams to ensure a high-quality customer experience.

Qualifications

• Minimum high school diploma or equivalent.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities.
• Proficiency with office software (e.g., Microsoft Office) and CRM systems.
• Ability to work independently in a remote setting.
• Reliable internet access and dedicated workspace.
• Willingness to participate in occasional local meetings near Soweto.

Responsibilities

• Coordinate customer service activities and workflows to ensure efficient operations.
• Respond to inquiries across email, phone, and chat.
• Assist customers with information, issue resolution, and service requests.
• Maintain accurate customer records and update databases.
• Facilitate communication between customers and other departments.
• Schedule and coordinate appointments or service calls.
• Monitor performance metrics and identify areas for improvement.
• Develop and update customer service documentation and procedures.
• Support onboarding of new customers.
• Contribute to a positive remote team environment.

Skills

Customer service

Organizational skills

Communication skills

Education

High school diploma

Tools

CRM systems

Microsoft Office Suite

Job description

Placements24 is seeking a Remote Customer Service Coordinator to manage customer support operations from a home office. The role emphasizes a remote-first model with occasional local meetings near Soweto, Gauteng, to align with team events.

You will coordinate inquiries across channels, maintain accurate records, and drive improvements in customer service processes while collaborating with internal teams to ensure a high-quality customer experience.