Remote Customer Experience Pro | Flexible Hours & Growth

Placements24; Kempton Park; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health benefits

Remote work from anywhere in South Afr

Online training programs

Performance incentives

Job summary

Placements24 is seeking a Remote Customer Experience Champion to join its fully remote team servicing clients from South Africa. You will drive the customer journey, resolve issues across channels, and contribute to a culture of trust and flexibility.

The role values proactive problem-solving, strong communication, and the ability to work autonomously in a remote setup. You’ll collaborate with internal teams, maintain accurate records, and help elevate service quality through ongoing feedback.

Qualifications

• Experience in customer service or account management, preferably remote.
• Strong written and verbal communication; clear articulation of information.
• Ability to learn new software quickly; autonomous, self-managed work style.

Responsibilities

• Deliver remote customer support via email, chat, and video.
• Troubleshoot technical and non-technical issues and provide clear solutions.
• Engage with customers to gather feedback for service improvement.
• Maintain records in CRM and helpdesk systems.
• Collaborate with internal teams to resolve escalations.
• Stay up-to-date with product knowledge and best practices.

Skills

Customer service

Clear communication

Remote work

Time management

Technical aptitude

Problem solving

Education

Secondary education

Relevant degree (advantage)

Tools

Salesforce

HubSpot

Helpdesk software

Job description

Placements24 is seeking a Remote Customer Experience Champion to join its fully remote team servicing clients from South Africa. You will drive the customer journey, resolve issues across channels, and contribute to a culture of trust and flexibility.

The role values proactive problem-solving, strong communication, and the ability to work autonomously in a remote setup. You’ll collaborate with internal teams, maintain accurate records, and help elevate service quality through ongoing feedback.