Remote Customer Care Specialist – Flexible Work-From-Home

Placements24; Rustenburg; À distance; ZAR 89 000 - 167 000; Plein temps

Avantages offerts par ce poste

Remote work

Health insurance

Dental and vision

Paid time off and holidays

Remote training

Résumé du poste

Placements24 in South Africa is seeking a Remote Customer Service Agent to join a fully remote team. You will handle inquiries, troubleshoot issues, and deliver exceptional support across multiple channels from your home.

The role emphasizes clear communication, problem solving, and accurate CRM records. Candidates should have strong verbal and written skills, and a track record in remote customer service, with operations based out of Upington.

Qualifications

• Matric certificate is the minimum requirement.
• Tertiary qualifications in business administration or communication are preferred.
• Previous customer service experience is advantageous.
• Remote work capability and self-discipline essential.

Responsabilités

• Provide support via phone, email, and live chat.
• Diagnose and resolve customer issues promptly.
• Maintain detailed CRM records of interactions.
• Inform customers about services and products and guide them.

Connaissances

Verbal communication

Written communication

Active listening

Empathy

Problem solving

CRM software

Formation

Matric certificate

Tertiary qualifications in business administration or communication

Outils

CRM software

Description du poste

Placements24 in South Africa is seeking a Remote Customer Service Agent to join a fully remote team. You will handle inquiries, troubleshoot issues, and deliver exceptional support across multiple channels from your home.

The role emphasizes clear communication, problem solving, and accurate CRM records. Candidates should have strong verbal and written skills, and a track record in remote customer service, with operations based out of Upington.