Remote Customer Care Specialist - Empathetic Support

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Healthcare coverage

Continuous learning

Flexible remote work

Retirement savings plan

Generous paid time off

Wellness programs

Performance bonuses

Job summary

Placements24 is seeking a proactive and empathetic Customer Care Representative to join their remote team, primarily serving the Welkom, Free State region. You will handle inquiries across phone, email, and live chat, delivering prompt, accurate solutions and upholding exceptional client experience.

The role demands strong communication, active listening, and problem-solving skills, with a focus on customer advocacy in a fast-paced, distributed environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong empathy and active listening.
• Experience with CRM software and ticketing systems.
• Ability to work independently in a remote setting.
• Proven ability to multitask and meet KPIs.

Responsibilities

• Handle inquiries from phone, email, and live chat with professionalism.
• Identify and resolve issues, escalating when needed.
• Provide accurate information on offerings, policies, and procedures.
• Document all interactions in the CRM system.
• Aim to exceed customer satisfaction and KPIs.
• Collaborate with colleagues to share best practices.
• Support a positive client experience in a fast-paced environment.
• Maintain confidentiality and data quality.

Skills

Verbal & written comms

Active listening

Empathy

Problem-solving

CRM proficiency

Multitasking

Remote teamwork

Tools

CRM software

Helpdesk software

Job description

Placements24 is seeking a proactive and empathetic Customer Care Representative to join their remote team, primarily serving the Welkom, Free State region. You will handle inquiries across phone, email, and live chat, delivering prompt, accurate solutions and upholding exceptional client experience.

The role demands strong communication, active listening, and problem-solving skills, with a focus on customer advocacy in a fast-paced, distributed environment.