Remote Empathetic Customer Support Specialist

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Home office stipend

Paid time off

Job summary

Placements24 is seeking a diligent Customer Support Officer to join our remote team serving the Port Elizabeth, Eastern Cape region and beyond. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring a positive customer experience across email, chat, and phone.

The ideal candidate has excellent written and verbal English, strong empathy, and the ability to work independently from a home office.

Qualifications

• Previous experience in a customer service or support role.
• Excellent written and verbal communication skills in English.
• Strong empathy and patience when dealing with customers.
• Proficiency with computers and common online tools (email, chat, CRM).
• Ability to work independently and manage time effectively in a remote environment.
• Detail-oriented with good record-keeping skills.
• Must be able to work from home with a reliable internet connection.

Responsibilities

• Handle customer inquiries via email, chat, and phone, providing timely and accurate responses.
• Troubleshoot and resolve customer issues related to orders, accounts, and product usage.
• Escalate complex problems to appropriate departments, ensuring thorough documentation.
• Maintain customer records and update information in the CRM system.
• Proactively identify customer needs and offer solutions to enhance their experience.
• Educate customers on company policies, product features, and available resources.
• Contribute to a positive team environment and share best practices.
• Monitor customer feedback and provide insights for service improvement.

Skills

Customer service

Communication

Empathy

Remote work

CRM

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

Placements24 is seeking a diligent Customer Support Officer to join our remote team serving the Port Elizabeth, Eastern Cape region and beyond. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring a positive customer experience across email, chat, and phone.

The ideal candidate has excellent written and verbal English, strong empathy, and the ability to work independently from a home office.