Remote Customer Care Specialist — E-commerce & Retail

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Fully remote

Professional development

Employee discount

Virtual team environment

Paid time off

Performance incentives

Remote work resources

Career progression

Job summary

Placements24 is seeking a qualified Customer Service Representative for a fully remote role. You will be the main point of contact for customers, handling inquiries, order tracking, returns, and general support to ensure a seamless shopping experience.

The ideal candidate has experience in ecommerce or retail, strong communication skills, and the ability to work independently from a home office with a reliable internet connection.

Qualifications

• Experience in ecommerce or retail customer service.
• Excellent written and verbal communication.
• Ability to work independently in a remote setting.
• Reliable internet connection and dedicated workspace.
• High school diploma or equivalent.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Assist customers with product information, order placement, and account management.
• Process returns, exchanges, and refunds according to policy.
• Troubleshoot and resolve customer issues; escalate when needed.
• Maintain CRM records of all customer interactions.
• Provide feedback to management on customer concerns and suggestions.
• Adhere to service standards and quality guidelines.
• Contribute to loyalty and retention efforts.
• Stay updated on product knowledge and company updates.

Skills

Customer service

Communication skills

Problem solving

CRM experience

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking a qualified Customer Service Representative for a fully remote role. You will be the main point of contact for customers, handling inquiries, order tracking, returns, and general support to ensure a seamless shopping experience.

The ideal candidate has experience in ecommerce or retail, strong communication skills, and the ability to work independently from a home office with a reliable internet connection.