Remote Customer Advocate Specialist

Placements24; George; Hybrid; ZAR 83,000 - 138,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Competitive hourly rate

Contract extension potential

Innovative online services

Team collaboration

Job summary

Placements24 is seeking a passionate Customer Advocate Specialist to join their remote team. You will be the voice of the customer, resolving issues and guiding users to success.

This fully remote contract role offers flexibility and the chance to gain remote work experience. As a Customer Advocate, you will resolve inquiries, educate customers on features, document interactions in the CRM, and collaborate with internal teams to improve the customer journey.

Qualifications

• Experience in customer service or client advocacy.
• Excellent written and verbal communication.
• Proactive problem solving with a customer focus.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Advocate for customer needs within the organization.
• Resolve issues empathetically through multiple channels.
• Educate customers on product features and best practices.
• Document interactions and resolutions in the CRM.
• Suggest process improvements to enhance CX.
• Collaborate with internal teams for timely resolutions.
• Follow up to ensure customer satisfaction.

Skills

Communication

Problem solving

CRM software

Remote work

Customer-centric

Organization

Tools

CRM software

Online chat tools

Job description

Placements24 is seeking a passionate Customer Advocate Specialist to join their remote team. You will be the voice of the customer, resolving issues and guiding users to success.

This fully remote contract role offers flexibility and the chance to gain remote work experience. As a Customer Advocate, you will resolve inquiries, educate customers on features, document interactions in the CRM, and collaborate with internal teams to improve the customer journey.