Customer Advocate Specialist

Placements24; George; Hybrid; ZAR 83,000 - 138,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Competitive hourly rate

Contract extension potential

Innovative online services

Team collaboration

Job summary

Placements24 is seeking a passionate Customer Advocate Specialist to join their remote team. You will be the voice of the customer, resolving issues and guiding users to success.

This fully remote contract role offers flexibility and the chance to gain remote work experience. As a Customer Advocate, you will resolve inquiries, educate customers on features, document interactions in the CRM, and collaborate with internal teams to improve the customer journey.

Qualifications

• Experience in customer service or client advocacy.
• Excellent written and verbal communication.
• Proactive problem solving with a customer focus.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Advocate for customer needs within the organization.
• Resolve issues empathetically through multiple channels.
• Educate customers on product features and best practices.
• Document interactions and resolutions in the CRM.
• Suggest process improvements to enhance CX.
• Collaborate with internal teams for timely resolutions.
• Follow up to ensure customer satisfaction.

Skills

Communication

Problem solving

CRM software

Remote work

Customer-centric

Organization

Tools

CRM software

Online chat tools

Job description

About the Role

Our client, an innovative online service provider, is seeking a passionate Customer Advocate Specialist to join their remote team. In this crucial role, you will be the voice of the customer, ensuring their needs are understood and met effectively. You will champion customer satisfaction by resolving issues, providing guidance, and building strong relationships. This is a fully remote position, offering the flexibility to work from anywhere. The ideal candidate is empathetic, a strong communicator, and possesses excellent problem-solving skills. This contract role is an excellent opportunity to contribute to a growing company and gain valuable remote work experience.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries and concerns.
• Advocate for customer needs within the organization, ensuring their feedback is heard.
• Resolve customer issues efficiently and empathetically through various communication channels.
• Educate customers on product features, benefits, and best practices.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify opportunities to improve the customer experience and suggest process enhancements.
• Collaborate with internal teams to ensure prompt and effective issue resolution.
• Proactively follow up with customers to ensure satisfaction and gather feedback.
• Maintain a high level of professionalism and customer service excellence.

Requirements

• Previous experience in customer service, customer support, or client advocacy.
• Exceptional communication and interpersonal skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency with online communication tools and CRM software.
• Ability to work independently and manage workload effectively in a remote environment.
• A dedicated home office space with reliable internet connectivity.
• Experience in tech support or online service industries is a plus.Strong organizational skills and attention to detail.
• Self-motivated and able to adapt to changing priorities.

Benefits

• Remote work opportunity with a flexible schedule.
• Competitive hourly rate.
• Opportunity to work with innovative online services.
• Gain valuable experience in customer advocacy and remote work.
• Supportive team environment focused on collaboration.
• Potential for contract extension based on performance.