Remote Customer Support Advocate

Placements24; Centurion; Hybrid; ZAR 216,000 - 312,000; Full time

Benefits offered by this job

Fully remote work

Medical, dental, and vision insurance

Online training resources

Flexible schedule

Dynamic virtual team

Job summary

Placements24 is seeking a motivated Remote Customer Service Advocate to join their fully remote team. You will provide first-line support to a diverse customer base from your home office, resolving inquiries and troubleshooting issues with excellent communication.

This role emphasizes autonomy, collaboration, and continuous improvement, offering a fully remote setup, flexible schedule, and access to training and benefits.

Qualifications

• Proven experience as a Customer Service Representative or in a similar support role.
• Excellent written and verbal communication skills with a professional tone.
• Able to manage time effectively and work independently in a remote setting.

Responsibilities

• Provide expert-level customer support via phone, email, and live chat.
• Analyze and resolve customer issues efficiently and effectively.
• Document all customer interactions in the CRM system ensuring data quality.
• Gather customer feedback and report trends to drive service improvements.

Skills

Customer service

Remote work

Communication skills

Problem solving

Tools

Helpdesk software

CRM systems

Job description

Placements24 is seeking a motivated Remote Customer Service Advocate to join their fully remote team. You will provide first-line support to a diverse customer base from your home office, resolving inquiries and troubleshooting issues with excellent communication.

This role emphasizes autonomy, collaboration, and continuous improvement, offering a fully remote setup, flexible schedule, and access to training and benefits.