Remote Customer Experience Champion

Placements24; Bloemfontein; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary and bonuses

Health, dental, vision insurance

Remote training and development

Generous paid time off

Job summary

Placements24 is seeking a Remote Customer Experience Advocate to join its fully remote team. You will be the primary contact for customers, delivering empathetic and efficient support across email, live chat, and social channels.

You will guide customers through the website, troubleshoot issues, and log interactions accurately. Ideal candidates have at least 2 years in customer service, excellent written and verbal communication, and the ability to work independently in a home office with a

Qualifications

• Minimum of 2 years of experience in a customer service role.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote setting.
• Proficiency with digital channels and CRM tools.

Responsibilities

• Provide customer support via email, live chat, and social media.
• Resolve customer queries and issues with high satisfaction.
• Guide customers through website navigation and order placement.
• Log interactions accurately and maintain records.
• Collaborate with internal teams to resolve complex issues.
• Contribute to service process improvements.

Skills

Customer service

Written communication

Problem solving

Remote work

Organizational skills

Tools

CRM systems

Helpdesk software

Job description

Placements24 is seeking a Remote Customer Experience Advocate to join its fully remote team. You will be the primary contact for customers, delivering empathetic and efficient support across email, live chat, and social channels.

You will guide customers through the website, troubleshoot issues, and log interactions accurately. Ideal candidates have at least 2 years in customer service, excellent written and verbal communication, and the ability to work independently in a home office with a