Remote Customer Advocacy Lead

Placements24; LegKraal Gate; Hybrid; ZAR 300,000 - 600,000; Full time

Benefits offered by this job

Fully remote work position

Competitive salary and bonuses

Health, dental, and vision benefits

Professional development opportunities

Generous paid time off

Retirement savings plan

Collaborative remote culture

Job summary

Placements24 is seeking a Remote Customer Advocacy Specialist to champion the voice of the customer from a fully remote position. You will gather insights, bridge customers with product and support teams, and drive loyalty initiatives with strong storytelling and data-driven recommendations.

The role emphasizes independent work, excellent communication, and the ability to influence product improvements while thriving in a remote-first culture.

Qualifications

• Proven experience in customer advocacy, customer success, or a related customer-focused role.
• Excellent written and verbal communication skills with storytelling ability.
• Strong analytical skills to interpret customer feedback data.
• Experience with social media management and online reputation tools.
• Ability to build rapport and foster relationships with customers.
• Self-starter who can work independently in a remote setting.
• Proficiency in CRM systems and customer feedback platforms.

Responsibilities

• Gather and analyze customer feedback from surveys, reviews, social media, and direct interactions.
• Act as liaison between customers and internal departments (product, marketing, support).
• Develop strategies to promote customer loyalty and positive word-of-mouth.
• Identify and engage with brand advocates within the customer base.
• Manage and respond to online reviews and social media mentions about customer experience.
• Contribute to customer success stories and case studies.
• Report on customer sentiment, trends, and advocacy metrics.
• Propose actionable recommendations to improve satisfaction and retention.
• Support creation of customer-facing content addressing common needs.
• Advocate for the customer's perspective in internal meetings.

Skills

Customer advocacy

Customer success

Storytelling

Data analysis

Social media management

CRM systems

Remote work

Relationship building

Communication skills

Education

Bachelor's degree in Marketing, Communications, Business

Tools

CRM systems

Online reputation tools

Job description

Placements24 is seeking a Remote Customer Advocacy Specialist to champion the voice of the customer from a fully remote position. You will gather insights, bridge customers with product and support teams, and drive loyalty initiatives with strong storytelling and data-driven recommendations.

The role emphasizes independent work, excellent communication, and the ability to influence product improvements while thriving in a remote-first culture.