Remote Customer Advocacy Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 300,000 - 600,000; Full time

Benefits offered by this job

Fully remote work position

Competitive salary and bonuses

Health, dental, and vision benefits

Professional development opportunities

Generous paid time off

Retirement savings plan

Collaborative remote culture

Job summary

Placements24 is seeking a Remote Customer Advocacy Specialist to champion the voice of the customer from a fully remote position. You will gather insights, bridge customers with product and support teams, and drive loyalty initiatives with strong storytelling and data-driven recommendations.

The role emphasizes independent work, excellent communication, and the ability to influence product improvements while thriving in a remote-first culture.

Qualifications

• Proven experience in customer advocacy, customer success, or a related customer-focused role.
• Excellent written and verbal communication skills with storytelling ability.
• Strong analytical skills to interpret customer feedback data.
• Experience with social media management and online reputation tools.
• Ability to build rapport and foster relationships with customers.
• Self-starter who can work independently in a remote setting.
• Proficiency in CRM systems and customer feedback platforms.

Responsibilities

• Gather and analyze customer feedback from surveys, reviews, social media, and direct interactions.
• Act as liaison between customers and internal departments (product, marketing, support).
• Develop strategies to promote customer loyalty and positive word-of-mouth.
• Identify and engage with brand advocates within the customer base.
• Manage and respond to online reviews and social media mentions about customer experience.
• Contribute to customer success stories and case studies.
• Report on customer sentiment, trends, and advocacy metrics.
• Propose actionable recommendations to improve satisfaction and retention.
• Support creation of customer-facing content addressing common needs.
• Advocate for the customer's perspective in internal meetings.

Skills

Customer advocacy

Customer success

Storytelling

Data analysis

Social media management

CRM systems

Remote work

Relationship building

Communication skills

Education

Bachelor's degree in Marketing, Communications, Business

Tools

CRM systems

Online reputation tools

Job description

About the Role

Our client is seeking a passionate and proactive Remote Customer Advocacy Specialist to join their fully remote team. This role is dedicated to understanding and representing the voice of the customer, ensuring their needs and feedback are integrated into product development and service improvements. As a Customer Advocacy Specialist, you will foster strong relationships with clients, gather insights, and act as a bridge between customers and internal teams. This is an exciting opportunity for individuals who excel in communication, problem-solving, and thrive in an independent, remote work environment. We are looking for someone committed to enhancing customer satisfaction and loyalty. Join a company that champions a remote-first culture and offers significant opportunities for professional growth and impact, working from anywhere.

Key Responsibilities

• Gather and analyze customer feedback from various channels (surveys, reviews, social media, direct interactions).
• Act as a liaison between customers and internal departments (product, marketing, support).
• Develop strategies to promote customer loyalty and positive word-of-mouth.
• Identify and engage with brand advocates within the customer base.
• Manage and respond to online reviews and social media mentions related to customer experience.
• Contribute to the development of customer success stories and case studies.
• Report on customer sentiment, trends, and key advocacy metrics.
• Propose actionable recommendations for improving customer satisfaction and retention.
• Support the creation of customer-facing content that addresses common needs and questions.
• Champion the customer's perspective in internal meetings and decision-making processes.

Requirements

• Proven experience in customer advocacy, customer success, or a related customer-focused role.
• Excellent written and verbal communication skills, with a knack for storytelling.
• Strong analytical skills and the ability to interpret customer feedback data.
• Experience with social media management and online reputation management tools.
• Ability to build rapport and foster relationships with customers.
• Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent practical experience.
• Self-starter with the ability to work independently and manage multiple tasks in a remote setting.
• Proficiency in CRM systems and customer feedback platforms.
• A genuine passion for customer satisfaction and advocacy.

Benefits

• Fully remote work position, offering maximum flexibility.
• Competitive salary and potential for performance-based bonuses.
• Comprehensive health, dental, and vision benefits.
• Opportunities for professional development and learning.
• Generous paid time off and holidays.
• Retirement savings plan.
• A collaborative and innovative remote work culture.