Remote Customer Success Advocate

Placements24; Durban; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary and bonuses

Online training and development

Virtual team culture and collaboration

Flexible working hours

Job summary

Placements24 is seeking a dedicated Remote Customer Support Advocate to join a fully remote workforce supporting a global user base. You will be the primary contact for customers, resolving inquiries and ensuring a seamless experience from anywhere with a reliable internet connection.

This remote role emphasizes strong communication, problem-solving, and the ability to collaborate with distributed teams across time zones, while delivering high-quality support and contributing to knowledge

Qualifications

• Proven experience in customer service or technical support.
• Excellent written and verbal communication.
• Strong problem-solving with a patient, empathetic approach.
• Proficient in helpdesk software and CRM systems.
• Able to manage time effectively in a remote environment.

Responsibilities

• Provide customer support via email, chat, and phone.
• Guide users through product features and troubleshooting.
• Document interactions and maintain CRM records.
• Escalate complex issues to internal teams for resolution.
• Contribute to knowledge base with articles and FAQs.
• Monitor customer feedback channels for improvements.
• Adhere to SLAs and performance metrics.
• Collaborate with remote team members across time zones.

Skills

Customer service

Communication

Remote work

CRM proficiency

Tools

Helpdesk software

CRM systems

Job description

Placements24 is seeking a dedicated Remote Customer Support Advocate to join a fully remote workforce supporting a global user base. You will be the primary contact for customers, resolving inquiries and ensuring a seamless experience from anywhere with a reliable internet connection.

This remote role emphasizes strong communication, problem-solving, and the ability to collaborate with distributed teams across time zones, while delivering high-quality support and contributing to knowledge