Remote Customer Account Manager - Growth and Retention

Prime System Solutions; Cape Town; Remote; ZAR 360,000 - 480,000; Full time

Job summary

Prime System Solutions seeks a commercially minded Customer Account Manager to manage an existing portfolio, acting as the main commercial contact and growing accounts remotely. This hands-on role requires ownership, proactive relationship building, and coordination with technical teams to ensure client satisfaction.

You will manage quotations, pricing, renewals, and regular reviews, driving retention and uncovering opportunities within existing accounts across the remote landscape.

Qualifications

• Experience in account management or customer success roles.
• Confident with pricing discussions, quotations and renewals.
• Strong communication and relationship-building abilities.
• Excellent organisation and multi-account management.
• Proactive ownership and collaboration with technical teams.

Responsibilities

• Managing and developing relationships with an existing portfolio of customers.
• Handling quotations, pricing, contract changes and renewals.
• Driving customer retention and identifying opportunities for account growth.
• Leading regular customer reviews and following up on agreed actions.
• Staying close to customer needs and addressing concerns early.
• Collaborating with technical and service delivery teams to ensure proper support.
• Identifying additional services and opportunities within existing accounts.

Skills

Account management

Customer success

Pricing & quotes

Renewals

Contract negotiation

Relationship building

Communication

Organisational skills

Ownership

Job description

Prime System Solutions seeks a commercially minded Customer Account Manager to manage an existing portfolio, acting as the main commercial contact and growing accounts remotely. This hands-on role requires ownership, proactive relationship building, and coordination with technical teams to ensure client satisfaction.

You will manage quotations, pricing, renewals, and regular reviews, driving retention and uncovering opportunities within existing accounts across the remote landscape.