Remote Community Support Specialist

Placements24; Noord-Kaap; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote position

Flexible hours

Home office stipend

Professional training

Employee Assistance Program

Job summary

Placements24 is seeking a proactive Remote Community Support Specialist to join the team. Work from home and serve clients nationwide, delivering essential support and resources with empathy and professional communication.

Ideal candidates hold a relevant bachelor's degree and at least two years in community support or social services, with strong digital communication skills across Zoom/Teams and CRM systems.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 2 years in community support, social work or client service.
• Proven ability to provide remote support using digital tools.
• Excellent verbal and written communication with strong virtual presence.
• Self-motivated, organized, and able to manage time remotely.
• Proficiency with Zoom/Teams and CRM systems.
• Strong problem solving, confidentiality and ethical standards.
• Reliable high-speed internet and dedicated home workspace.
• Demonstrated empathy and cultural sensitivity.

Responsibilities

• Provide remote support and guidance to community members via phone, email, and video conferencing.
• Assess client needs and help identify resources and services.
• Assist clients in completing applications for social benefits and programs.
• Offer emotional support and active listening to individuals facing challenges.
• Maintain accurate and confidential client records using digital systems.
• Collaborate with colleagues and external partners remotely to ensure comprehensive support.
• Develop and deliver virtual workshops or information sessions on relevant topics.
• Stay updated on available community resources and support networks.
• Respond to client inquiries promptly and professionally.
• Troubleshoot and resolve client issues effectively, escalating when necessary.

Skills

Communication

Empathy

Remote work

Digital tools

Education

Bachelor's degree in Social Work

Tools

Video conferencing

CRM systems

Job description

About the Role

Our client is seeking a proactive and empathetic Remote Community Support Specialist to join their dynamic team. This is a fully remote position, allowing you to contribute to vital community initiatives from the comfort of your own home, serving clients across various regions. You will be responsible for providing essential support, guidance, and resources to individuals and families, helping them navigate challenges and access necessary services. The ideal candidate possesses exceptional communication skills, a strong understanding of social support systems, and the ability to work independently in a remote setting. We are dedicated to extending our reach and providing consistent support to communities nationwide. This role offers a unique opportunity to make a significant difference in people's lives without the need for a physical commute. You will be a key point of contact, offering crucial assistance and fostering a sense of connection and empowerment. We value your ability to connect remotely and deliver high-quality support services.

Key Responsibilities

• Provide remote support and guidance to community members via phone, email, and video conferencing.
• Assess client needs and help them identify appropriate resources and services.
• Assist clients in completing applications for social benefits and programs.
• Offer emotional support and active listening to individuals facing challenges.
• Maintain accurate and confidential client records using our digital systems.
• Collaborate with colleagues and external partners remotely to ensure comprehensive support.
• Develop and deliver virtual workshops or information sessions on relevant topics.
• Stay updated on available community resources and support networks.
• Respond to client inquiries promptly and professionally.
• Troubleshoot and resolve client issues effectively, escalating when necessary.

Requirements

• A Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 2 years of experience in a community support, social work, or client service role.
• Proven ability to provide effective support remotely using digital communication tools.
• Excellent verbal and written communication skills, with strong virtual presence.
• Self-motivated, organized, and able to manage time effectively in a remote work environment.
• Proficiency in using video conferencing software (e.g., Zoom, Teams) and CRM systems.
• Strong problem-solving abilities and a compassionate, client-centered approach.
• Ability to maintain confidentiality and adhere to ethical guidelines.
• Reliable high-speed internet connection and a dedicated workspace.
• Demonstrated empathy and cultural sensitivity.

Benefits

• A competitive salary package for a remote position.
• Flexible working hours within defined operational needs.
• Opportunity to work from anywhere within the specified remote work policy.
• Professional development opportunities and online training resources.
• The chance to have a significant impact on community well-being from a remote location.
• Reimbursement for home office setup and internet costs.
• Employee Assistance Program offering virtual support services.