Remote Client Support Associate

Placements24; Cape Town; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary package with remote

Remote work environment fostering work

Paid time off

Job summary

Placements24 is seeking a proactive and detail-oriented Remote Client Support Associate to deliver outstanding service to clients from a fully remote setting. You will manage client communications, troubleshoot issues, and ensure a seamless experience with our services, building strong relationships and contributing to customer satisfaction.

Key responsibilities include handling inquiries via email, phone and live chat, investigating issues, maintaining CRM records, collaborating with technical

Qualifications

• Experience in client support, customer service, or helpdesk, ideally in a remote setting.
• Exceptional communication and interpersonal skills, with a knack for de-escalating challenging situations.
• Proficiency with CRM systems and common customer support software.
• Strong analytical and problem-solving capabilities, with the ability to work independently.
• Must possess a reliable internet connection and a dedicated workspace for remote operation.
• High school diploma or equivalent; associate's or bachelor's degree is a plus.

Responsibilities

• Handle incoming client inquiries via email, phone, and live chat, ensuring adherence to response time SLAs.
• Investigate and resolve client issues efficiently, providing clear explanations and actionable solutions.
• Maintain accurate and detailed client records within the company's CRM system, documenting all interactions and resolutions.
• Collaborate with internal technical teams to address complex client problems and ensure swift resolution.
• Gather client feedback to identify areas for service improvement and contribute to knowledge base articles.
• Proactively engage with clients to ensure they are maximizing the value of our services.

Skills

Communication

Customer service

Problem solving

Independent work

Remote work readiness

Time management

Education

High school diploma or equivalent

Associate's or bachelor's degree is a plus

Tools

CRM systems

Customer support software

Job description

About the Role

Our client is seeking a proactive and detail-oriented Remote Client Support Associate to deliver outstanding service to their valued clientele. This position is designed for individuals who excel in a virtual setting and are passionate about providing effective solutions. You will manage client communications, troubleshoot issues, and ensure a seamless experience with our services. Joining as a fully remote team member, you'll be instrumental in building and maintaining strong client relationships, contributing directly to customer retention and satisfaction through exceptional online support and engagement, all within a flexible and supportive remote framework.

Key Responsibilities

• Handle incoming client inquiries via various channels, including email, phone, and live chat, ensuring adherence to response time SLAs.


• Investigate and resolve client issues efficiently, providing clear explanations and actionable solutions.


• Maintain accurate and detailed client records within the company's CRM system, documenting all interactions and resolutions.


• Collaborate with internal technical teams to address complex client problems and ensure swift resolution.


• Gather client feedback to identify areas for service improvement and contribute to knowledge base articles.


• Proactively engage with clients to ensure they are maximizing the value of our services.

Requirements

• Previous experience in a client support, customer service , or helpdesk role, ideally in a remote setting.


• Exceptional communication and interpersonal skills, with a knack for de‑scalating challenging situations.


• Proficiency with CRM systems and common customer support software.


• Strong analytical and problem‑solving capabilities, with the ability to work independently.


• Must possess a reliable internet connection and a dedicated workspace for remote operation.


• High school diploma or equivalent required; associate's or bachelor's degree is a plus.

Benefits

• Competitive salary package with regular performance reviews.


• Comprehensive medical, dental, and vision benefits.


• Opportunities for ongoing training and professional development.


• A truly remote work environment fostering work-life balance.


• Paid time off and access to company wellness programs.