Remote Social Support Specialist

Placements24; Klerksdorp; Hybrid; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Fully remote role

Professional development

Competitive salary and benefits

Job summary

Placements24 is seeking a compassionate Remote Social Support Specialist to join their fully remote team. You will provide emotional, social, and practical support to individuals and families via phone, video, and messaging, developing personalized plans and referrals.

The ideal candidate has a degree in Social Work, Psychology, or Counseling, at least 3 years' remote client support experience, and strong empathy with excellent communication and online record-keeping skills.

Qualifications

• Requires a relevant degree in Social Work, Psychology, Counseling, or related field.
• Minimum of 3 years of direct social support or counseling experience.
• Experience in remote client interaction and support delivery.
• Excellent verbal and written communication with strong active listening.
• Proficiency with virtual tools (Zoom/Teams) and online record-keeping.

Responsibilities

• Provide remote counseling and emotional support to clients experiencing distress or hardship.
• Assess clients' social and emotional needs and develop personalized support plans.
• Assist clients in identifying and accessing community resources and social services.
• Facilitate virtual group support sessions for individuals facing similar challenges.
• Offer practical guidance on navigating social welfare, employment, and housing.
• Maintain confidential client records using secure online databases.
• Collaborate with remote professionals and agencies to ensure comprehensive care.
• Educate clients on coping strategies and self-care practices.
• Respond promptly to client inquiries via multiple communication channels.
• Stay updated on best practices in remote social support.

Skills

Active listening

Empathy

Verbal communication

Written communication

Organization

Self-motivation

Remote communication

Education

Degree in Social Work or related field

Tools

Zoom

Teams

Online records systems

Job description

About the Role

Our client is seeking a compassionate and skilled Remote Social Support Specialist to join their fully remote team. This role is dedicated to providing essential emotional, social, and practical support to individuals and families facing various life challenges, all delivered through virtual channels. You will connect with clients via phone, video calls, and online messaging, offering a listening ear, guidance, and referrals to community resources. The ideal candidate will have a background in social work, counseling, or a related field, coupled with exceptional empathy and strong virtual communication skills. This position is crucial for ensuring that individuals receive timely and effective support, irrespective of their geographical location. As a remote employee, you will manage your caseload independently, utilizing digital tools to track progress and coordinate care. This is a rewarding opportunity to contribute to the well-being of individuals and communities from the comfort of your own home, working with an organization committed to accessible and responsive social services.

Key Responsibilities

• Provide remote counseling and emotional support to clients experiencing distress or hardship.
• Assess clients' social and emotional needs and develop personalized support plans.
• Assist clients in identifying and accessing relevant community resources and social services.
• Facilitate virtual group support sessions for individuals facing similar challenges.
• Offer practical guidance on issues such as navigating social welfare systems, employment, and housing.
• Maintain confidential and accurate client records using secure online databases.
• Collaborate with other remote professionals and agencies to ensure comprehensive client care.
• Educate clients on coping strategies and self-care practices.
• Respond promptly and effectively to client inquiries via various communication platforms.
• Stay updated on best practices in remote social support and relevant community resources.

Requirements

• A relevant degree in Social Work, Psychology, Counseling, or a related human services field.
• Minimum of 3 years of experience providing direct social support or counseling services.
• Demonstrated experience in remote client interaction and support delivery.
• Excellent verbal and written communication skills, with strong active listening abilities.
• Proficiency in using virtual communication tools (e.g., Zoom, Teams) and online record-keeping systems.
• High level of empathy, patience, and non-judgmental attitude.
• Strong organizational skills and the ability to manage multiple cases effectively from home.
• Self-motivated and able to work independently with minimal supervision.
• Understanding of mental health and social welfare systems.
• Stable internet connection and a suitable remote workspace.

Benefits

• Competitive salary and benefits package.
• Fully remote position, offering unparalleled flexibility.
• Opportunity to provide vital support to individuals in need from anywhere.
• Professional development opportunities focused on remote service delivery.
• Be part of a forward-thinking organization dedicated to accessible support.
• Contribute to enhancing individual and community well-being.