Remote Community Support Manager

Placements24; Vereeniging; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Fully remote

Professional development

Career advancement

Competitive salary

Job summary

Placements24 is seeking a Remote Community Support Manager to lead virtual support initiatives, overseeing a team of specialists delivering compassionate assistance across regions. The role involves developing remote support strategies, ensuring high-quality service, and driving performance in a distributed workforce.

The ideal candidate has a Bachelor's in a related field and 5+ years in community support with remote leadership experience, plus strong communication and CRM skills.

Qualifications

• Bachelor's degree in Social Work, Psychology, Community Development, Business Administration, or related field.
• 5+ years in community support, social services, or related field, with at least 2 years in a management/supervisory role.
• Experience managing remote teams and operations.
• Proficiency with remote collaboration tools (e.g., Zoom, Slack, Microsoft Teams) and CRM/case management software.
• Excellent leadership, communication, problem-solving, and organizational skills.

Responsibilities

• Lead, manage, and mentor a remote team of community support professionals.
• Develop, implement, and refine remote support protocols and best practices.
• Ensure the delivery of high-quality, compassionate, and efficient support services.
• Monitor team performance through key metrics and provide regular feedback.
• Oversee client case management and ensure appropriate resource allocation.
• Foster a positive and collaborative remote team culture through regular communication and engagement.
• Manage escalations and resolve complex client issues effectively.
• Contribute to the strategic planning and development of remote service offerings.
• Train and onboard new team members on systems, policies, and procedures.
• Maintain accurate records and generate performance reports for senior management.

Skills

Leadership

Remote management

Communication

Problem-solving

Organizational skills

Confidentiality

Education

Bachelor's degree

Social Work

Psychology

Community Development

Business Administration

Tools

Zoom

Slack

Microsoft Teams

CRM software

Job description

About the Role

Our client, a forward-thinking organization committed to accessible social support, is seeking an experienced and adept Remote Community Support Manager to lead their virtual support initiatives. This entirely remote position will involve overseeing a team of community support specialists who provide critical assistance to individuals and families across various regions. You will be responsible for developing and implementing effective remote support strategies, ensuring high-quality service delivery, managing team performance, and fostering a collaborative and supportive virtual work environment. The ideal candidate will possess strong leadership skills, extensive experience in community or social care management, and a proven ability to thrive in a remote work setting. This role is pivotal in extending our client's reach and impact without geographical limitations, serving the community from anywhere.

Key Responsibilities

• Lead, manage, and mentor a remote team of community support professionals.
• Develop, implement, and refine remote support protocols and best practices.
• Ensure the delivery of high-quality, compassionate, and efficient support services.
• Monitor team performance through key metrics and provide regular feedback.
• Oversee client case management and ensure appropriate resource allocation.
• Foster a positive and collaborative remote team culture through regular communication and engagement.
• Manage escalations and resolve complex client issues effectively.
• Contribute to the strategic planning and development of remote service offerings.
• Train and onboard new team members on systems, policies, and procedures.
• Maintain accurate records and generate performance reports for senior management.

Requirements

• A Bachelor's degree in Social Work, Psychology, Community Development, Business Administration, or a related field.
• Significant experience (5+ years) in community support, social services, or a related field, with at least 2 years in a management or supervisory role.
• Demonstrated experience managing remote teams and operations.
• Proficiency with remote collaboration tools (e.g., Zoom, Slack, Microsoft Teams) and CRM/case management software.
• Excellent leadership, communication, problem-solving, and organizational skills.
• Ability to motivate and guide a dispersed team towards achieving common goals.
• Strong understanding of social issues and support systems.
• Capacity to handle sensitive information and maintain confidentiality.
• A dedicated home office setup with reliable high-speed internet access.
• Flexibility to adapt to evolving remote work demands and support needs.

Benefits

This role offers a competitive salary commensurate with your experience and leadership capabilities, alongside a comprehensive benefits package. Enjoy the flexibility and autonomy of a fully remote position, allowing you to work from anywhere. Our client provides excellent opportunities for professional development and career advancement in the growing field of remote social services. Be a key player in shaping innovative support solutions and contributing to a greater societal impact. This is an opportunity to lead impactful work from the comfort of your home office.