Remote Community Support Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Remote work

Paid time off

Training opportunities

Team collaboration

Job summary

Placements24 is seeking a compassionate Remote Community Support Specialist to join our expanding team. This fully remote role provides essential support and resources to individuals and families nationwide, using digital tools to connect and assist from a home office.

You will respond to inquiries, guide beneficiaries through service options, help with applications, and collaborate with internal teams to resolve issues while maintaining confidential records.

Qualifications

• Experience in customer service, social work, or community support.
• Excellent communication and active listening skills.
• Proficiency with CRM software and virtual tools.
• Ability to work independently from a home office.

Responsibilities

• Respond promptly and empathetically to community inquiries via phone, email, and chat platforms.
• Provide information and guidance on available services, resources, and program eligibility.
• Assist community members in navigating application processes and accessing support systems.
• Maintain accurate and confidential records of all interactions and client information.
• Collaborate with internal teams to elevate complex issues and ensure timely resolution.

Skills

Customer service

Social work

Community support

Communication skills

Active listening

Problem solving

CRM software

Virtual tools

Time management

Remote work

Tools

CRM software

Virtual communication tools

Job description

Our client is seeking a compassionate and dedicated Remote Community Support Specialist to join their expanding team. This fully remote position involves providing essential support and resources to individuals and families within the communities they serve, leveraging digital tools and platforms to connect and assist. You will be responsible for answering inquiries, offering guidance, and connecting beneficiaries with relevant services, all from the comfort of your home office. This role offers a fantastic opportunity to make a tangible difference nationwide, working within a flexible and supportive virtual environment that prioritizes employee well-being and impactful community outreach, regardless of geographical location.

Key Responsibilities

• Respond promptly and empathetically to community inquiries via phone, email, and chat platforms.
• Provide information and guidance on available services, resources, and program eligibility.
• Assist community members in navigating application processes and accessing support systems.
• Maintain accurate and confidential records of all interactions and client information.
• Collaborate with internal teams to elevate complex issues and ensure timely resolution.

Requirements

• Proven experience in customer service, social work, or community support roles.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with CRM software and virtual communication tools.
• Ability to work independently and manage time effectively in a remote setting.
• A strong commitment to serving diverse community needs and a reliable home internet connection.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote work arrangement offering significant flexibility.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and opportunities for remote training.
• A supportive virtual team culture focused on collaboration and impact.