Remote Community Care Specialist — Nationwide SA

Placements24; Paarl; Remote; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Professional development

Nationwide impact

Supportive virtual team

Job summary

Placements24 seeks a Remote Community Care Specialist to join a nationwide support network in South Africa. This fully remote role guides individuals to social and health services via phone, email, and video, across the country.

The ideal candidate holds a relevant qualification in Social Work or related field, with at least four years in community support and strong communication, digital literacy, and independent remote work capabilities.

Qualifications

• A relevant qualification in Social Work, Community Development, Psychology, or related field.
• Minimum of 4 years in community support, social services, or case management, with proven remote client interaction.
• Ability to assess needs and develop support plans in a virtual environment.
• Excellent verbal and written communication skills, with strong digital literacy.
• Proficiency in using video conferencing platforms (Zoom, Teams) and CRM/case management software.
• Strong understanding of SA social welfare, healthcare, and community support systems.

Responsibilities

• Provide remote, person-centred support and guidance to clients via phone, video conferencing, and email.
• Conduct virtual needs assessments to identify client challenges and requirements.
• Assist clients in navigating and accessing social, health, and community services nationally.
• Develop personalised action plans and provide follow-up support to achieve goals.
• Maintain accurate and confidential client records using the organisation's digital case management system.
• Research and stay updated on available resources and support programs across regions.
• Act as a liaison between clients and service providers, facilitating communication and referrals.
• Develop and deliver online workshops or information sessions on relevant topics.
• Collaborate with internal teams and external partners through virtual channels.
• Troubleshoot and problem-solve client issues, offering practical solutions with empathy.

Skills

Remote communication

Empathy

Digital literacy

Client engagement

Education

Bachelor's in Social Work or related field

Tools

CRM/case management software

Zoom/Teams video conferencing

Job description

Placements24 seeks a Remote Community Care Specialist to join a nationwide support network in South Africa. This fully remote role guides individuals to social and health services via phone, email, and video, across the country.

The ideal candidate holds a relevant qualification in Social Work or related field, with at least four years in community support and strong communication, digital literacy, and independent remote work capabilities.