Remote Community Care Lead & High‑Ticket Support

Somewhere; South Africa; Remote; ZAR 360,000 - 520,000; Full time

Job summary

Somewhere in South Africa is seeking a Remote Community Care Specialist to join their national team. This fully remote role supports individuals and families by linking them to social, health and community services across the country.

You will work independently using digital tools, conduct virtual needs assessments, develop action plans, maintain records, and deliver online workshops while collaborating with partners.

Qualifications

• A relevant qualification in Social Work, Community Development, Psychology, or related field.
• Minimum of 4 years of experience in community support with remote client interaction.
• Ability to assess needs and develop support plans virtually.
• Excellent verbal and written communication; strong digital literacy.
• Proficiency with Zoom/Teams and CRM/case management software.
• Strong understanding of South Africa's social welfare, healthcare, and community support systems.
• Self-motivated, organized, and able to manage time remotely.

Responsibilities

• Provide remote, person‑centred support to clients via phone, video conferencing, and email.
• Conduct virtual needs assessments to identify client challenges and requirements.
• Assist clients in navigating social, health, and community services nationally.
• Develop personalised action plans and provide follow‑up support to ensure goals are met.
• Maintain accurate and confidential client records using the organisation's digital case management system.
• Research and stay updated on available resources and programs across SA regions.
• Act as a liaison between clients and various service providers; facilitate referrals.
• Develop and deliver online workshops or information sessions on relevant topics.
• Collaborate with internal teams and external partners through virtual channels.
• Troubleshoot and problem‑solve client issues with empathetic support.

Skills

Verbal communication

Written communication

Remote interaction

Video conferencing

CRM software

Case management

Self-motivation

Education

Degree in Social Work / related field

Tools

CRM / case management software

Video conferencing (Zoom/Teams)

Job description

Somewhere in South Africa is seeking a Remote Community Care Specialist to join their national team. This fully remote role supports individuals and families by linking them to social, health and community services across the country.

You will work independently using digital tools, conduct virtual needs assessments, develop action plans, maintain records, and deliver online workshops while collaborating with partners.