Remote Community Access Navigator

Placements24; Noord-Kaap; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Remote work

Work-life balance

Professional growth

Supportive team

Community impact

Remote service delivery

Job summary

Placements24 seeks a Remote Community Advocate & Navigator to assist individuals across Kimberley and Northern Cape in accessing social services and healthcare. Work from home, guiding clients through complex programs and remote applications with digital tools.

The role requires a Social Work degree or related field, 3+ years in social services, and strong communication, empathy, and organizational skills. Remote collaboration and privacy are essential for success in this position.

Qualifications

• Diploma or degree in Social Work, Community Development or related field.
• Minimum 3 years' experience in social services or community advocacy.
• Ability to navigate complex systems and applications.
• Excellent communication, active listening and empathetic engagement.
• Proficient with digital tools and online record-keeping.
• Strong organizational skills and ability to manage multiple cases.
• Self-motivated, disciplined and able to work independently.
• Reliable high-speed internet and private workspace.
• Understanding of South Africa social welfare programs.

Responsibilities

• Provide remote assistance and guidance for social services and healthcare needs.
• Conduct needs assessments via phone, email and video conferencing.
• Help clients navigate government benefits and community programs.
• Connect clients with service providers and facilitate initial contact.
• Advocate to ensure fair access to services and resolve issues.
• Maintain confidential client records using secure online platforms.
• Collaborate with remote team members in virtual meetings and reviews.
• Stay informed about available resources and eligibility changes.
• Develop educational materials to help clients access services.
• Track outreach efforts and report outcomes.

Skills

Communication

Active listening

Empathy

Organization

Independent work

Digital literacy

Education

Social Work degree

Tools

Video conferencing

Online record-keeping

Secure platforms

Job description

Placements24 seeks a Remote Community Advocate & Navigator to assist individuals across Kimberley and Northern Cape in accessing social services and healthcare. Work from home, guiding clients through complex programs and remote applications with digital tools.

The role requires a Social Work degree or related field, 3+ years in social services, and strong communication, empathy, and organizational skills. Remote collaboration and privacy are essential for success in this position.