Remote Community Advocate & Navigator

Placements24; Noord-Kaap; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Remote work

Work-life balance

Professional growth

Supportive team

Community impact

Remote service delivery

Job summary

Placements24 seeks a Remote Community Advocate & Navigator to assist individuals across Kimberley and Northern Cape in accessing social services and healthcare. Work from home, guiding clients through complex programs and remote applications with digital tools.

The role requires a Social Work degree or related field, 3+ years in social services, and strong communication, empathy, and organizational skills. Remote collaboration and privacy are essential for success in this position.

Qualifications

• Diploma or degree in Social Work, Community Development or related field.
• Minimum 3 years' experience in social services or community advocacy.
• Ability to navigate complex systems and applications.
• Excellent communication, active listening and empathetic engagement.
• Proficient with digital tools and online record-keeping.
• Strong organizational skills and ability to manage multiple cases.
• Self-motivated, disciplined and able to work independently.
• Reliable high-speed internet and private workspace.
• Understanding of South Africa social welfare programs.

Responsibilities

• Provide remote assistance and guidance for social services and healthcare needs.
• Conduct needs assessments via phone, email and video conferencing.
• Help clients navigate government benefits and community programs.
• Connect clients with service providers and facilitate initial contact.
• Advocate to ensure fair access to services and resolve issues.
• Maintain confidential client records using secure online platforms.
• Collaborate with remote team members in virtual meetings and reviews.
• Stay informed about available resources and eligibility changes.
• Develop educational materials to help clients access services.
• Track outreach efforts and report outcomes.

Skills

Communication

Active listening

Empathy

Organization

Independent work

Digital literacy

Education

Social Work degree

Tools

Video conferencing

Online record-keeping

Secure platforms

Job description

About the Role

Our client is seeking a dedicated and resourceful Remote Community Advocate & Navigator to join their fully remote team, serving individuals across **Kimberley, Northern Cape**, and surrounding areas. This crucial role involves assisting community members in accessing essential social services, healthcare, and support programs. As a Remote Advocate & Navigator, you will leverage digital tools to connect with clients, assess their needs, and guide them through complex application processes and service systems. This position offers the unique advantage of working from home while making a significant positive impact on the lives of people in the **Northern Cape**. Join an organisation committed to increasing access to support through innovative remote service delivery. Your advocacy will empower individuals and strengthen community well-being.

Key Responsibilities

• Provide remote assistance and guidance to community members seeking social services, healthcare, housing, and other essential resources.
• Conduct needs assessments via phone, email, and video conferencing to understand client requirements.
• Help clients navigate application processes for government benefits, grants, and community programs.
• Connect clients with appropriate service providers and facilitate initial contact.
• Advocate on behalf of clients to ensure fair access to services and resolve any issues encountered.
• Maintain accurate and confidential client records using secure online platforms.
• Collaborate with a remote team of advocates and program managers, participating in virtual meetings and case reviews.
• Stay informed about available resources and changes in service eligibility criteria.
• Develop educational materials and resources for clients on accessing services.
• Track and report on outreach efforts and client outcomes.

Requirements

• A diploma or degree in Social Work, Community Development, Public Administration, or a related field.
• Minimum of 3 years' experience in social services, community advocacy, case management, or a similar role.
• Proven ability to assist individuals in navigating complex systems and application processes.
• Excellent communication, active listening, and empathetic engagement skills.
• Proficiency with digital communication tools (phone, email, video conferencing) and online record-keeping systems.
• Strong organizational skills and the ability to manage multiple client cases concurrently.
• High degree of self-motivation, discipline, and ability to work independently.
• Reliable high-speed internet access and a dedicated, private workspace.
• Understanding of social welfare programs and community resources within **South Africa**.
• Commitment to client confidentiality and ethical advocacy.

Benefits

• A competitive annual salary reflecting your experience and the remote nature of the work.
• Fully remote role offering excellent work-life balance and flexibility.
• Opportunities for professional growth and continuous learning in social advocacy.
• A supportive virtual team environment committed to community impact.
• The ability to make a tangible difference in the **Northern Cape** community from anywhere.
• Contribute to cutting-edge remote service delivery models.