Remote Client Support Specialist

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Flexible hours

Online learning

Health insurance

Career growth

Job summary

Placements24 is seeking a Client Services Associate for a fully remote role supporting clients nationwide. You will manage inquiries, resolve issues, and guide customers through service offerings while maintaining accurate CRM records.

The ideal candidate has experience in client service, excellent communication, and comfort with remote collaboration tools. Flexible hours and a remote-first environment are offered to support work-life balance.

Qualifications

• Experience in a client service, customer support, or related role.
• Excellent communication and active listening abilities.
• Comfortable using remote work technologies and collaboration tools.

Responsibilities

• Manage inbound client communications via phone, email, and chat.
• Resolve client inquiries promptly and professionally.
• Provide clear information on services, policies, and procedures.
• Maintain accurate client records in the CRM system.
• Identify opportunities to improve the client experience and collect feedback.
• Collaborate with internal teams to ensure a cohesive client journey.

Skills

Customer service

Communication skills

Active listening

Remote work tools

Education

High school diploma or equivalent

Tools

CRM software

Job description

Placements24 is seeking a Client Services Associate for a fully remote role supporting clients nationwide. You will manage inquiries, resolve issues, and guide customers through service offerings while maintaining accurate CRM records.

The ideal candidate has experience in client service, excellent communication, and comfort with remote collaboration tools. Flexible hours and a remote-first environment are offered to support work-life balance.