Remote Client Success Specialist

Placements24; East London; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Remote work arrangement

Resources provided

Growth opportunities

Collaborative virtual team

Job summary

Placements24 is seeking a motivated Client Support Agent for a fully remote position serving clients in East London and beyond. You will handle inquiries via email, phone, and chat, troubleshoot issues, and maintain detailed records to ensure a high level of client satisfaction.

The ideal candidate has experience in client support or customer service, strong written and verbal communication, and the ability to work effectively in a remote environment with reliable internet access.

Qualifications

• Previous experience in a client support or customer service role.
• Excellent verbal and written communication skills.
• Proficiency with customer support software and ticketing systems.
• Strong organizational skills and the ability to manage time effectively in a remote setting.
• Must have a reliable internet connection and a dedicated home workspace for this remote opportunity.

Responsibilities

• Provide timely and effective support to clients via email, phone, and chat.
• Troubleshoot client issues, identify root causes, and implement appropriate solutions.
• Maintain accurate and detailed records of all client interactions and resolutions.
• Escalate complex client problems to senior support or relevant departments as needed.
• Contribute to building strong client relationships through consistent, positive interactions.

Skills

Client support

Customer service

Written communication

Ticketing software

Remote work

Time management

Tools

Helpdesk software

CRM systems

Job description

Placements24 is seeking a motivated Client Support Agent for a fully remote position serving clients in East London and beyond. You will handle inquiries via email, phone, and chat, troubleshoot issues, and maintain detailed records to ensure a high level of client satisfaction.

The ideal candidate has experience in client support or customer service, strong written and verbal communication, and the ability to work effectively in a remote environment with reliable internet access.