Hybrid Client Support Specialist for Growth & Impact

Placements24; Gqeberha; Hybrid; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Competitive salary reviews

Hybrid work arrangement

Health and wellness programs

Training and skill development

Collaborative culture

Job summary

Placements24 is seeking a diligent Client Support Associate for the Port Elizabeth area. You will be the vital link between clients and the company, handling inquiries, troubleshooting, and ensuring satisfaction while maintaining professional interactions.

The role requires strong communication, active listening, and CRM proficiency, with a hybrid work setup offering both office and remote flexibility. A secondary school qualification is required, with higher education viewed favorably.

Qualifications

• Experience in client support or customer service.
• Strong communication and active listening skills.
• Proficiency with CRM software and standard office applications.
• Ability to manage multiple tasks and prioritize effectively.
• Commitment to delivering exceptional client experiences.
• Secondary school qualification; tertiary education is beneficial.

Responsibilities

• Respond promptly to client inquiries via multiple channels.
• Assist clients with product usage and account management tasks.
• Document client interactions and resolutions in the system.
• Identify client needs and suggest solutions or additional services.
• Liaise with internal teams to ensure timely resolution of client issues.
• Participate in client feedback sessions to drive service improvements.

Skills

Communication

Active listening

Customer service

Multitasking

Education

Secondary school qualification

Tertiary education beneficial

Tools

CRM software

Office applications

Job description

Placements24 is seeking a diligent Client Support Associate for the Port Elizabeth area. You will be the vital link between clients and the company, handling inquiries, troubleshooting, and ensuring satisfaction while maintaining professional interactions.

The role requires strong communication, active listening, and CRM proficiency, with a hybrid work setup offering both office and remote flexibility. A secondary school qualification is required, with higher education viewed favorably.