Remote Client Success Specialist

Placements24; Gauteng; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote

Learning opportunities

Home office stipend

Supportive remote team culture

Job summary

Placements24 is seeking a Client Services Agent to support clients from Centurion and beyond in a fully remote role. You will handle inquiries, resolve issues, and build lasting relationships with a portfolio of clients from your home office.

The role emphasizes proactive problem solving, strong communication, and autonomy in a remote setting, with opportunities for bonuses and ongoing skill development.

Qualifications

• Demonstrated experience in a client service or account management role.
• Exceptional communication and active listening skills.
• Ability to work autonomously and manage tasks effectively in a remote setting.
• Familiarity with CRM software and customer support platforms.
• A proactive and solution-oriented mindset.

Responsibilities

• Manage and respond to client inquiries across multiple communication channels.
• Provide detailed information about services and resolve client concerns efficiently.
• Build and maintain strong relationships with a portfolio of clients.
• Document all client interactions and feedback accurately.
• Proactively identify client needs and suggest appropriate solutions or services.

Skills

Client service

Communication

Remote work

Time management

Tools

CRM software

Job description

Placements24 is seeking a Client Services Agent to support clients from Centurion and beyond in a fully remote role. You will handle inquiries, resolve issues, and build lasting relationships with a portfolio of clients from your home office.

The role emphasizes proactive problem solving, strong communication, and autonomy in a remote setting, with opportunities for bonuses and ongoing skill development.