Remote Client Success Advisor

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary with incentives

Health, dental, and vision insurance

Generous paid time off & holidays

Remote work flexibility

Supportive virtual team culture

Job summary

Placements24 is seeking a motivated Client Services Advisor to join a fully remote team. You will support clients, provide expert advice, and foster strong relationships, all from a remote setting that values autonomy and results.

Key responsibilities include guiding clients on services, timely inquiries handling, and maintaining accurate CRM records while collaborating with internal teams to resolve concerns and improve satisfaction.

Qualifications

• Proven experience in client services, account management, or support.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and client support tools.
• Ability to work independently in a remote environment.
• Strong client relationship management knowledge.

Responsibilities

• Provide comprehensive support and guidance to clients regarding services and products.
• Respond to client inquiries via email, phone, and virtual meetings.
• Troubleshoot issues, identify root causes, and implement solutions.
• Maintain up-to-date client records in the CRM system.
• Proactively engage with clients to enhance their experience.
• Collaborate with internal teams to address concerns and feedback.

Skills

Client services

Account management

Communication

CRM proficiency

Remote work

Tools

CRM software

Job description

Placements24 is seeking a motivated Client Services Advisor to join a fully remote team. You will support clients, provide expert advice, and foster strong relationships, all from a remote setting that values autonomy and results.

Key responsibilities include guiding clients on services, timely inquiries handling, and maintaining accurate CRM records while collaborating with internal teams to resolve concerns and improve satisfaction.