Remote Client Success Advocate

Placements24; Bloemfontein; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Health benefits

Flexible hours

Remote work

Paid time off

Development budget

Job summary

Placements24 is seeking a proactive Remote Client Success Advocate to join their fully remote team, serving clients nationwide from Welkom. You will build lasting relationships, maximize value of our products, and act as a trusted advisor providing ongoing support and strategic guidance.

The role suits problem-solvers who excel in remote environments, with responsibilities including client check-ins, solution-focused communications, and collaboration with internal teams to ensure satisfaction

Qualifications

• Minimum 3 years in Client Success or a similar client-facing role.
• Ability to build and maintain relationships with diverse stakeholders.
• Excellent communication, presentation, and problem-solving skills for remote engagement.
• Experience with CRM and client success platforms.
• Self-motivated with the ability to work autonomously in a remote workload.

Responsibilities

• Serve as primary contact for a portfolio of clients.
• Proactively understand client goals and opportunities for success.
• Advise on product features, best practices, and strategic use.
• Address inquiries promptly, coordinating with internal teams.
• Conduct regular check-ins and business reviews.
• Identify upsell/cross-sell opportunities.

Skills

Client relationship

Remote communication

Problem-solving

CRM experience

Tools

CRM platforms

Job description

About the Role

Our client is looking for a proactive and dedicated Remote Client Success Advocate to join their fully remote team, serving clients nationwide from their base in Welkom. This role is centered on building strong, long-lasting relationships with clients, ensuring they maximize the value of our products and services. You will be a trusted advisor, providing ongoing support, strategic guidance, and proactive solutions to ensure client satisfaction and retention. This position is designed for individuals who excel in a remote work environment, thrive on problem-solving, and are passionate about client outcomes.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of assigned clients, fostering strong relationships.
• Proactively engage with clients to understand their goals and identify opportunities for success.
• Provide expert guidance on product features, best practices, and strategic utilization.
• Address client inquiries and issues promptly, coordinating with internal teams for timely resolution.
• Conduct regular check-ins and business reviews to ensure client satisfaction and value realization.
• Identify opportunities for client growth and upsell/cross-sell based on their evolving needs.

Requirements

• Minimum of 3 years of experience in Client Success, Account Management, or a similar client-facing role.
• Proven ability to build and maintain strong relationships with diverse client stakeholders.
• Excellent communication, presentation, and problem-solving skills, essential for remote engagement.
• Experience with CRM and client success platforms.
• Self-motivated with the ability to work autonomously and manage a remote workload effectively.
• A keen understanding of business objectives and how to align them with product solutions.

Benefits

• Highly competitive salary commensurate with experience.
• Comprehensive health and wellness benefits.
• Generous paid time off and flexible working hours.
• Opportunity to work with a leading company in a fully remote capacity.
• Professional development budget and continuous learning opportunities.