Remote Client Relations Specialist

Placements24; East London; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary and incentives

Fully remote position

Medical and retirement benefits

Learning and development programs

Dynamic remote team culture

Job summary

Placements24 is seeking an experienced Customer Relations Officer to join its remote support team. This role focuses on fostering positive client relationships, addressing inquiries, and delivering excellent service from a distance.

You will resolve issues, document interactions, and collaborate with internal teams to ensure problems are solved efficiently. This is a fully remote position with flexibility and opportunities for learning and development.

Qualifications

• Experience in customer relations or account management.
• Excellent communication and negotiation skills.
• Proficient with CRM systems and remote collaboration tools.
• Ability to work independently and maintain high productivity remotely.

Responsibilities

• Manage and resolve customer inquiries and issues through remote channels.
• Build and maintain strong client relationships with exceptional service.
• Proactively identify customer needs and provide solutions or information.
• Document all client interactions, feedback, and resolutions accurately.
• Collaborate with internal teams to ensure effective problem-solving for clients.

Skills

Customer relations

Account management

Communication

Interpersonal skills

Analytical thinking

Tools

CRM systems

Remote collaboration tools

Job description

Placements24 is seeking an experienced Customer Relations Officer to join its remote support team. This role focuses on fostering positive client relationships, addressing inquiries, and delivering excellent service from a distance.

You will resolve issues, document interactions, and collaborate with internal teams to ensure problems are solved efficiently. This is a fully remote position with flexibility and opportunities for learning and development.