Remote Client Success Specialist

Placements24; Gqeberha; Hybrid; ZAR 223,000 - 446,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully remote position

Comprehensive health, dental, and vis

Remote professional development

Collaborative online team environment

Job summary

Placements24 is seeking a Remote Client Support Advisor to assist clients primarily in the Port Elizabeth area from a fully remote location. You will be the main contact, addressing inquiries, resolving issues, and ensuring a seamless client experience.

The role requires solid client-support experience, excellent communication, CRM proficiency, and the ability to work autonomously in a remote setting. Enjoy competitive pay and comprehensive benefits in a fully distributed team.

Qualifications

• Experience in a client support or customer service role, preferably remote.
• Excellent verbal and written communication skills with a clear style.
• Proficiency with CRM software and remote communication tools.
• Strong problem-solving skills and a customer-first mentality.
• Ability to work autonomously and manage a remote workload.

Responsibilities

• Manage and respond to client inquiries via phone, email, and chat in a timely and professional manner.
• Provide expert advice and solutions to clients regarding product usage and service features.
• Troubleshoot and resolve client issues, escalating complex cases as needed.
• Maintain detailed and accurate records of all client interactions and resolutions in the CRM system.
• Proactively identify client needs and suggest appropriate services or solutions.

Skills

Client support experience

Remote work capability

CRM proficiency

Communication skills

Problem-solving mindset

Tools

CRM software

Remote collaboration tools

Job description

Placements24 is seeking a Remote Client Support Advisor to assist clients primarily in the Port Elizabeth area from a fully remote location. You will be the main contact, addressing inquiries, resolving issues, and ensuring a seamless client experience.

The role requires solid client-support experience, excellent communication, CRM proficiency, and the ability to work autonomously in a remote setting. Enjoy competitive pay and comprehensive benefits in a fully distributed team.