Client Support Agent - East London

Placements24; East London; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Remote work arrangement

Resources provided

Growth opportunities

Collaborative virtual team

Job summary

Placements24 is seeking a motivated Client Support Agent for a fully remote position serving clients in East London and beyond. You will handle inquiries via email, phone, and chat, troubleshoot issues, and maintain detailed records to ensure a high level of client satisfaction.

The ideal candidate has experience in client support or customer service, strong written and verbal communication, and the ability to work effectively in a remote environment with reliable internet access.

Qualifications

• Previous experience in a client support or customer service role.
• Excellent verbal and written communication skills.
• Proficiency with customer support software and ticketing systems.
• Strong organizational skills and the ability to manage time effectively in a remote setting.
• Must have a reliable internet connection and a dedicated home workspace for this remote opportunity.

Responsibilities

• Provide timely and effective support to clients via email, phone, and chat.
• Troubleshoot client issues, identify root causes, and implement appropriate solutions.
• Maintain accurate and detailed records of all client interactions and resolutions.
• Escalate complex client problems to senior support or relevant departments as needed.
• Contribute to building strong client relationships through consistent, positive interactions.

Skills

Client support

Customer service

Written communication

Ticketing software

Remote work

Time management

Tools

Helpdesk software

CRM systems

Job description

About the Role

Our client is looking for a motivated Client Support Agent to join their expanding remote team, supporting clients in the East London area and beyond. This is a fully remote position, offering the flexibility to work from home while providing exceptional service. You will be responsible for addressing client inquiries, resolving issues, and ensuring a high level of satisfaction. This role is perfect for self-driven individuals who excel at remote communication and problem-solving, contributing to a positive client experience.

Key Responsibilities

• Provide timely and effective support to clients via email, phone, and chat.
• Troubleshoot client issues, identify root causes, and implement appropriate solutions.
• Maintain accurate and detailed records of all client interactions and resolutions.
• Escalate complex client problems to senior support or relevant departments as needed.
• Contribute to building strong client relationships through consistent, positive interactions.

Requirements

• Previous experience in a client support or customer service role.
• Excellent verbal and written communication skills.
• Proficiency with customer support software and ticketing systems.
• Strong organizational skills and the ability to manage time effectively in a remote setting.
• Must have a reliable internet connection and a dedicated home workspace for this remote opportunity.

Benefits

• Competitive salary and performance-based rewards.
• Fully remote work arrangement.
• Company-provided resources and software access.
• Opportunities for professional growth and training.
• A collaborative virtual team environment with regular communication.