Remote Client Onboarding & Training Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 240.000 - 360.000; Vollzeit

Zusammenfassung

Placements24 is seeking a Remote Client Onboarding Specialist to guide new clients through setup, provide essential training, and ensure configurations are completed accurately in a remote-first environment.

You will conduct remote training sessions, assist with data migration and integration, and troubleshoot onboarding issues while creating helpful guides. Collaboration with sales and support ensures a unified client experience.

Qualifikationen

• Experience in client onboarding, training, or customer support in software/tech.
• Excellent verbal and written communication, able to explain complex topics clearly.

Aufgaben

• Manage the end-to-end onboarding process for new clients, ensuring a smooth transition to using the client's platform/services.
• Conduct remote training sessions for clients on platform features, functionality, and best practices.
• Assist clients with account setup, data migration, and integration requirements.
• Troubleshoot and resolve any issues that arise during the onboarding phase.
• Develop and maintain comprehensive onboarding documentation, guides, and checklists.
• Collaborate with sales and support teams to ensure a unified client experience.
• Gather feedback from new clients to identify areas for improvement in the onboarding process.
• Track onboarding progress and ensure timely completion for all assigned clients.
• Act as a primary point of contact for new clients during their initial setup period.

Kenntnisse

Client onboarding experience

Training and communication

Jobbeschreibung

Placements24 is seeking a Remote Client Onboarding Specialist to guide new clients through setup, provide essential training, and ensure configurations are completed accurately in a remote-first environment.

You will conduct remote training sessions, assist with data migration and integration, and troubleshoot onboarding issues while creating helpful guides. Collaboration with sales and support ensures a unified client experience.