Remote Customer Support & Helpdesk Specialist

Placements24; Richards Bay; Híbrido; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and performancebonu

Fully remote work environment

Health, dental, and vision insurance

Generous paid time off and holiday

Remote training and professional grow

Descripción de la vacante

Placements24 is hiring for a fully remote Customer Service & Helpdesk role serving customers from Richards Bay, KwaZulu-Natal and beyond. You will deliver outstanding support, troubleshoot issues, and maintain a high standard of customer advocacy from a home office setup.

This role offers competitive salary with bonuses, comprehensive health/dental/vision coverage, generous paid time off, and remote training for professional growth.

Formación

• Previous experience in a customer service or helpdesk environment.
• Excellent communication and active listening skills are crucial for this remote role.
• Proven ability to troubleshoot and resolve customer concerns efficiently.
• Proficiency with remote collaboration tools and customer support software.
• Strong self-motivation and time management skills to succeed in a work-from-home setting.
• A dedicated home office setup with a reliable internet connection.

Responsabilidades

• Provide high-quality customer support via phone, email, and chat, addressing inquiries and resolving issues promptly.
• Troubleshoot customer problems, guide them through solutions, and document all interactions thoroughly.
• Maintain up-to-date knowledge of company products and services to offer accurate assistance.
• Escalate complex customer issues to the appropriate teams and follow up to ensure resolution.
• Contribute to the development of FAQs and knowledge base articles to empower customers and internal teams.
• Act as a brand ambassador, ensuring every customer interaction reflects positively on the company.

Conocimientos

Customer service

Active listening

Troubleshooting

Time management

Remote collaboration tools

Herramientas

Customer support software

Remote collaboration tools

Descripción del empleo

Placements24 is hiring for a fully remote Customer Service & Helpdesk role serving customers from Richards Bay, KwaZulu-Natal and beyond. You will deliver outstanding support, troubleshoot issues, and maintain a high standard of customer advocacy from a home office setup.

This role offers competitive salary with bonuses, comprehensive health/dental/vision coverage, generous paid time off, and remote training for professional growth.