Remote Client Catering Liaison

Placements24; Paarl; Hybrid; ZAR 279,000 - 502,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive salary

Professional development

Job summary

Placements24 is seeking a dedicated Remote Client Catering Liaison to serve as the primary contact for clients, translating event visions into catering plans. You will work remotely with clients in and around Paarl, coordinating with culinary and operations teams to meet expectations.

Key qualifications include 3+ years in client relations or sales within hospitality, outstanding communication, and strong organizing skills for multi-account management in a remote setting.

Qualifications

• Minimum 3 years in client relations, sales, or account management within hospitality or events.
• Strong ability to build rapport with diverse clients and manage expectations remotely.
• Excellent communication, listening, and negotiation skills for remote coordination.

Responsibilities

• Serve as the main point of contact for clients and manage expectations throughout planning.
• Develop proposals and customized catering options based on client requirements and budget.
• Coordinate with chefs and event managers to relay catering details accurately.
• Proactively communicate updates and essential information to clients.
• Collect client feedback post-event to drive service improvements.
• Maintain detailed client records and CRM communication logs.

Skills

Client relations

Sales / Account management

Communication skills

Active listening

Negotiation

Remote work

Tools

CRM software

Video conferencing

Job description

About the Role

Our client is seeking a dedicated and communicative Remote Client Catering Liaison to serve as the primary point of contact for clients regarding their catering needs, primarily supporting events in and around Paarl . This fully remote position requires you to build and maintain strong client relationships, understand their event visions, and translate them into successful catering plans. You will work closely with the internal culinary and operations teams to ensure that client expectations are met and exceeded, managing all communication channels effectively. This is an excellent opportunity for someone passionate about the food and event industry who excels at remote client management and possesses outstanding communication skills.

Key Responsibilities

• Serve as the main point of contact for clients, addressing inquiries and managing expectations throughout the planning process.
• Develop proposals and customized menu options based on client requirements, budget, and event style.
• Coordinate effectively with chefs and event managers to ensure all catering details are accurately relayed and executed.
• Proactively communicate updates, changes, and essential information to clients in a timely manner.
• Gather client feedback post-event to ensure satisfaction and identify opportunities for service improvement.
• Maintain detailed client records and manage communication logs within the company's CRM system.

Requirements

• Minimum 3 years of experience in client relations, sales, or account management within the hospitality or event industry.
• Proven ability to build rapport and maintain strong relationships with a diverse client base.
• Exceptional communication, active listening, and negotiation skills, especially in a remote setting.
• Proficiency in using virtual meeting software, email, and CRM systems.
• A thorough understanding of catering services and event planning processes.
• Highly organized with excellent time management skills to handle multiple client accounts simultaneously.

Benefits

• Competitive salary and remote work flexibility.
• Opportunity to work with prestigious clients and high-profile events.
• Be part of a dynamic and supportive remote team.
• Continuous learning and professional development in client management and the event industry.
• Contribution to a company known for its exceptional service and culinary excellence.