Remote Catering Operations Specialist

Placements24; Kempton Park; Remote; ZAR 420,000 - 520,000; Full time

Benefits offered by this job

Fully remote work arrangement

Performance bonuses

Home office stipend

Job summary

Placements24 is seeking a dedicated Remote Catering Operations Specialist to manage nationwide catering logistics from a fully remote setup. You will coordinate with vendors, clients, and internal teams to deliver exceptional experiences, ensuring seamless event execution and compliance with food safety standards.

The role requires excellent remote communication, meticulous organization, and proactive problem-solving to support growth in remote catering services.

Qualifications

• Experience coordinating catering, events or hospitality operations.
• Excellent remote communication with clients and vendors.
• Strong organizational and time-management abilities.
• Proficient with online collaboration tools and CRM software.
• Ability to multi-task and prioritize in a fast-paced remote setting.
• Proactive problem-solving and vendor relationship skills.

Responsibilities

• Coordinate all logistical aspects of remote catering orders, ensuring timely delivery and setup.
• Serve as primary client contact for catering needs and satisfaction.
• Liaise with approved vendors to confirm bookings, menus, and special requirements.
• Troubleshoot issues to maintain client satisfaction during events.
• Maintain accurate records of orders, communications, and vendor performance in CRM.
• Collaborate with marketing and sales to support client acquisition.
• Develop process improvements to enhance efficiency and client experience remotely.
• Monitor industry trends to identify opportunities and best practices.
• Ensure compliance with company policies and food safety standards across events.

Skills

Catering coord

Event planning

Hospitality mgmt

Remote comms

CRM software

Vendor mgmt

Time management

Problem solving

Multi-tasking

Negotiation

Tools

CRM software

Slack

Zoom

Job description

About the Role

Our client is seeking a dedicated and highly organized Remote Catering Operations Specialist to join their expanding team. This fully remote position allows you to leverage your expertise in catering logistics and client management from anywhere. You will play a crucial role in ensuring the seamless execution of catering services nationwide, coordinating with vendors, clients, and internal teams to deliver exceptional experiences. This role demands excellent communication skills, meticulous attention to detail, and the ability to manage complex schedules and requirements from a distance. The successful candidate will be proactive, resourceful, and adept at problem-solving in a virtual environment, contributing significantly to the company's reputation for excellence in remote event support.

Key Responsibilities

• Coordinate and manage all logistical aspects of remote catering orders, ensuring timely delivery and setup.
• Serve as the primary point of contact for clients regarding their catering needs, providing exceptional customer service.
• Liaise with a network of approved catering vendors to confirm bookings, menus, and special requirements.
• Troubleshoot and resolve any issues that may arise during the catering process, ensuring client satisfaction.
• Maintain accurate records of orders, client communications, and vendor performance in the CRM system.
• Collaborate with the marketing and sales teams to support promotional activities and client acquisition.
• Develop and implement process improvements to enhance efficiency and client experience in remote operations.
• Monitor industry trends and competitor activities to identify new opportunities and best practices.
• Ensure compliance with all company policies and food safety standards across all catered events.

Requirements

• Proven experience in catering coordination, event planning, or hospitality management.
• Excellent remote communication and interpersonal skills, with the ability to build rapport virtually.
• Strong organizational and time management abilities, with a keen eye for detail.
• Proficiency in using online collaboration tools (e.g., Slack, Zoom) and CRM software.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced, remote setting.
• Demonstrated problem-solving skills and a proactive approach to identifying and addressing challenges.
• Experience working with diverse vendors and negotiating service agreements.
• A dedicated home office setup with reliable high-speed internet connection is essential.
• Understanding of dietary restrictions and menu customization is a plus.

Benefits

• Fully remote work arrangement, offering flexibility and work-life balance.
• Competitive salary package with potential for performance bonuses.
• Opportunity to work with a growing and innovative company.
• Professional development and training opportunities.
• Contribution towards home office setup and internet expenses.
• Collaborative and supportive remote team environment.