Remote Case Support Specialist — Client-Focused & Organized

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Professional development

Flexible hours

Health & wellness

Remote collaboration

Job summary

Placements24 is seeking a motivated Remote Case Support Specialist to join our virtual operations team, supporting case managers and clients from Benoni. In this fully remote role, you will coordinate documentation, manage client files, and facilitate effective communication across platforms.

You will schedule meetings, prepare reports, and ensure timely follow-ups to maintain service excellence. The ideal candidate has strong organizational skills, experience in administrative or client

Qualifications

• Experience in administrative, case support, or client services roles.
• Strong organizational and time-management skills.
• Proficient with digital communication tools and CRM systems.
• Ability to work independently in a remote environment.

Responsibilities

• Provide remote administrative and operational support to case managers and clients.
• Manage client case files, ensuring all documentation is accurate and up-to-date in the system.
• Facilitate communication between clients, case managers, and service providers via digital platforms.
• Schedule appointments, meetings, and follow-ups for case management teams.
• Assist with the preparation of reports and correspondence.
• Troubleshoot basic technical or logistical issues clients may encounter with remote services.

Skills

Administrative experience

Organizational skills

CRM proficiency

Independent work

Communication skills

Tools

CRM software

Job description

Placements24 is seeking a motivated Remote Case Support Specialist to join our virtual operations team, supporting case managers and clients from Benoni. In this fully remote role, you will coordinate documentation, manage client files, and facilitate effective communication across platforms.

You will schedule meetings, prepare reports, and ensure timely follow-ups to maintain service excellence. The ideal candidate has strong organizational skills, experience in administrative or client