Remote Case Support Specialist

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Professional development

Flexible hours

Health & wellness

Remote collaboration

Job summary

Placements24 is seeking a motivated Remote Case Support Specialist to join our virtual operations team, supporting case managers and clients from Benoni. In this fully remote role, you will coordinate documentation, manage client files, and facilitate effective communication across platforms.

You will schedule meetings, prepare reports, and ensure timely follow-ups to maintain service excellence. The ideal candidate has strong organizational skills, experience in administrative or client

Qualifications

• Experience in administrative, case support, or client services roles.
• Strong organizational and time-management skills.
• Proficient with digital communication tools and CRM systems.
• Ability to work independently in a remote environment.

Responsibilities

• Provide remote administrative and operational support to case managers and clients.
• Manage client case files, ensuring all documentation is accurate and up-to-date in the system.
• Facilitate communication between clients, case managers, and service providers via digital platforms.
• Schedule appointments, meetings, and follow-ups for case management teams.
• Assist with the preparation of reports and correspondence.
• Troubleshoot basic technical or logistical issues clients may encounter with remote services.

Skills

Administrative experience

Organizational skills

CRM proficiency

Independent work

Communication skills

Tools

CRM software

Job description

About the Role

Our client is actively seeking a motivated Remote Case Support Specialist to join their virtual operations team, serving clients across various regions from Benoni . In this fully remote position, you will be instrumental in providing crucial administrative and logistical support to case managers and clients, ensuring seamless service delivery. You will leverage technology to facilitate communication, manage documentation, and coordinate essential resources. This role is perfect for a detail-oriented individual who thrives in a remote setting and is dedicated to ensuring client needs are met efficiently and effectively.

Key Responsibilities

• Provide remote administrative and operational support to case managers and clients.
• Manage client case files, ensuring all documentation is accurate, organized, and up-to-date in the system.
• Facilitate communication between clients, case managers, and service providers via digital platforms.
• Schedule appointments, meetings, and follow-ups for case management teams.
• Assist with the preparation of reports and correspondence.
• Troubleshoot basic technical or logistical issues clients may encounter with remote services.

Requirements

• Proven experience in an administrative, case support, or client services role.
• Excellent organizational and time-management skills with a high attention to detail.
• Strong proficiency in using digital communication tools, CRM systems, and standard office software.
• Ability to work independently and proactively in a remote work environment.
• Excellent written and verbal communication skills.
• Reliable high-speed internet connection and a dedicated home office space.

Benefits

• Competitive salary and a fully remote work arrangement.
• Opportunities for professional development and virtual training.
• Flexible working hours to promote work-life balance.
• Comprehensive benefits package including health and wellness support.
• Join a forward-thinking team that embraces remote collaboration and innovation.