Case Manager - Remote Support

Placements24; Pretoria; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Fully remote work arrangement

Career development opportunities

Health insurance coverage

Job summary

Placements24 is seeking a dedicated Remote Case Manager to join a growing virtual support team in South Africa. The role focuses on managing client caseloads, conducting remote assessments, developing personalized care plans, and coordinating services with healthcare providers and social networks.

Based in Pretoria but fully remote, you will communicate via video, phone, and digital case management tools, maintain accurate records, and support clients and families toward positive outcomes with

Qualifications

• Bachelor's degree in Social Work, Psychology, or related field.
• Minimum 4 years of case management or social services experience.
• Proficient with remote work tools and digital case management software.

Responsibilities

• Manage a caseload of clients with remote support.

Skills

Remote work tools/communication

Organizational

Written and verbal communication

Education

Bachelor's degree in Social Work/ Psychology

Tools

Video conferencing platforms

Digital case management software

Job description

About the Role

Our client is seeking a dedicated and highly organized Remote Case Manager to join their expanding virtual support team, based in Pretoria . This role is critical in providing comprehensive support and guidance to clients remotely, ensuring they have access to necessary resources and services. You will manage a caseload, conduct virtual assessments, develop personalized care plans, and coordinate support services through digital platforms. This is a fully remote position perfect for an experienced professional who excels in managing client relationships and coordinating care from a distance, offering flexibility and the ability to work from anywhere within South Africa.

Key Responsibilities

• Manage a caseload of clients, providing consistent remote support and case management.
• Conduct thorough virtual needs assessments and develop tailored care plans.
• Coordinate services with healthcare providers, social agencies, and other support networks via phone and video conferencing.
• Monitor client progress and adjust care plans as needed, ensuring effective outcomes.
• Maintain accurate and up-to-date client records within the digital case management system.
• Communicate effectively with clients, families, and external stakeholders through various remote channels.

Requirements

• Bachelor's degree in Social Work, Psychology, or a related field.
• Minimum of 4 years of experience in case management or social services.
• Proven ability to conduct assessments and develop effective care plans.
• Excellent proficiency with remote work tools, video conferencing, and digital case management software.
• Strong organizational skills and the ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills for remote interaction.

Benefits

• Competitive annual salary and performance bonuses.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health insurance coverage.
• Opportunities for advanced training and professional certifications.
• A supportive virtual team environment with regular online collaboration.