Remote Case Manager - Social Services

Placements24; Benoni; Hybrid; ZAR 350,000 - 480,000; Full time

Benefits offered by this job

Remote work bonuses

Flexible schedule

Home office stipend

Health, dental, vision insurance

Professional development

Job summary

Placements24 is seeking an experienced Remote Case Manager to join our virtual social services team serving clients in the Benoni region. You will manage a caseload remotely, assess needs, develop personalized support plans, and connect clients with community resources from your home office.

The role requires a bachelor’s degree in a human services field and at least 3 years of case management experience, with proficiency in Zoom or Teams and secure record keeping.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Sociology, or related field.
• Minimum of 3 years of experience in case management or social work.
• Proficiency with case management software and virtual tools (e.g., Zoom, Teams).

Responsibilities

• Conduct comprehensive client needs assessments via video calls and phone consultations.
• Develop, implement, and monitor individualized case management plans.
• Provide supportive counseling and guidance to clients to help them achieve their goals.
• Research, identify, and connect clients with appropriate community resources and social services.
• Maintain detailed and accurate client records within the agency's database system.
• Collaborate virtually with support staff, external agencies, and service providers.

Skills

Active listening

Empathy

Problem solving

Time management

Independent work

Remote work

Education

Bachelor’s degree in Social Work/ Psychology/ Sociology

Tools

Zoom

Teams

Case management software

Job description

About the Role

Our client is looking for an experienced and self-motivated Remote Case Manager to join their virtual social services team, serving clients in the Benoni region. In this role, you will manage a caseload of clients remotely, assessing their needs, developing personalized support plans, and connecting them with essential community resources and services. This position requires excellent organizational skills, proficiency in virtual communication tools, and a strong commitment to client advocacy from the comfort of your home office. This is a unique opportunity to provide crucial support without the need for a physical office presence in Gauteng .

Key Responsibilities

• Conduct comprehensive client needs assessments via video calls and phone consultations.
• Develop, implement, and monitor individualized case management plans.
• Provide supportive counseling and guidance to clients to help them achieve their goals.
• Research, identify, and connect clients with appropriate community resources and social services.
• Maintain detailed and accurate client records within the agency's database system.
• Collaborate virtually with support staff, external agencies, and service providers.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related human services field.
• Minimum of 3 years of experience in case management or social work.
• Proficiency with case management software and virtual communication platforms (e.g., Zoom, Teams).
• Strong understanding of social service systems and available resources.
• Excellent active listening, empathy, and problem-solving skills.
• Ability to work independently and manage time effectively in a remote setting, serving clients in the Benoni area.

Benefits

• Competitive annual salary with potential for remote work bonuses.
• Flexible work schedule with set core hours for virtual availability.
• Home office stipend or reimbursement for necessary equipment.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and virtual training.