Remote Case Manager - Social Services

Placements24; Randburg; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Flexible hours

Remote work from home

Software and tech support provided

Professional development

Job summary

Placements24 is seeking a seasoned Case Manager for a fully remote role. You will assess client needs, craft care plans, and coordinate services across healthcare and community resources while working from home.

The position emphasizes confidentiality, autonomy, and the use of digital tools for remote client support. You will act as a main contact for clients, liaising with providers and government agencies, ensuring timely responses and advocacy.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field.
• Minimum 5 years in case management or similar role.
• Experience in assessments and service plan development.
• Excellent virtual communication and active listening.
• Ability to work remotely with a confidential caseload.

Responsibilities

• Conduct comprehensive virtual assessments of client needs, circumstances, and goals.
• Develop, implement, and monitor individualized service plans for clients.
• Coordinate access to social services, healthcare, and community resources.
• Act as a primary point of contact for clients, providing remote support.
• Liaise with service providers, government agencies, and other stakeholders.
• Maintain accurate, confidential client records and case notes in digital systems.
• Advocate for clients' rights and ensure their voices are heard in service delivery.
• Respond to client inquiries via digital channels.
• Evaluate progress and adjust service plans as needed.
• Stay informed about legislation, policies, and resources.

Skills

Virtual communication

Interpersonal skills

Active listening

Case management software

CRM systems

Digital collaboration tools

Autonomous work

Education

Bachelor's degree in Social Work, Psychology, Sociology, or related field

Tools

Case management software

CRM systems

Job description

About the Role

Our client, a forward-thinking organisation dedicated to providing comprehensive social support, is offering an exciting fully remote position for a Case Manager. This role is essential for overseeing and coordinating support services for clients across various needs. The successful candidate will work from home, utilizing digital tools to connect with clients, assess their situations, develop care plans, and ensure they receive appropriate services. This is an ideal opportunity for an experienced case manager seeking the flexibility of remote work while continuing to make a significant difference in the lives of individuals and families. You will be a key part of our client's commitment to accessible and effective social care.

Key Responsibilities

• Conduct comprehensive virtual assessments of client needs, circumstances, and goals.
• Develop, implement, and monitor individualized service plans for clients.
• Coordinate and facilitate access to a range of social services, healthcare, and community resources.
• Act as a primary point of contact for clients, providing ongoing support and guidance remotely.
• Liaise effectively with service providers, government agencies, and other stakeholders.
• Maintain accurate, confidential, and up-to-date client records and case notes in digital systems.
• Advocate for clients' rights and ensure their voices are heard in service delivery.
• Respond to client inquiries and concerns promptly and professionally via various digital communication channels.
• Evaluate client progress and adjust service plans as necessary to ensure optimal outcomes.
• Stay informed about relevant legislation, policies, and community resources.

Requirements

• A Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• A minimum of 5 years of experience in case management or a similar role within social services or healthcare.
• Demonstrated experience in conducting assessments and developing service plans.
• Excellent virtual communication, interpersonal, and active listening skills.
• Proficiency with case management software, CRM systems, and digital collaboration tools.
• Strong understanding of social welfare systems and available community resources.
• Ability to work autonomously, manage a remote caseload effectively, and maintain strict confidentiality.
• Strong problem-solving and decision-making abilities.
• A commitment to client-centered practice and promoting self-sufficiency.
• Must have a reliable internet connection and a suitable home office environment.

Benefits

• This fully remote position offers a competitive annual salary
• flexible working hours
• the convenience of working from home
• Our client provides all necessary software and support for remote operations
• offers opportunities for professional development and training in remote service delivery
• fosters a supportive and collaborative virtual team environment
• Enjoy the autonomy and flexibility of managing your caseload from your own space